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How to calculate Shrinkage and how to control shrinkage. What is the percentage to calculate shrinkage.
From India, Pune
Dear Paritosh,
Do you work in a BPO or are you a student trying to find information for an assignment? In either case, it would have saved Dinesh Divekar's time, had you posed the question giving the scenario at the outset.
Had you only searched the web you would have found links such as How to Calculate Shrinkage in a Call Center | at
Hence, I use this opportunity, to appeal to members that we should SEARCH first and then seek clarification by giving the full scenario and what we have already done and found about our query.

From United Kingdom
shrinkage in retail is always calculated on selling price of the merchandise. there are different type of shrinkage (pilferage & theft)
Please share the industry type so that the same can be explained better :)
all the best

From India, Delhi
I have always known shrinkage in terms of retail industry
I was not aware there is shrinkage elsewhere.
Simhan's link is news to me.
(I don't think Indian bpo use shrinkage as a term)
If you do not clearly specify what you mean, you will get a wrong answer and also waste time of others

From India, Mumbai
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