Process Industry Consultant / Soft Skill
Vice President And Head Of Information Technology
My take on these quotes is how to translate these statements into actionable behaviour that utimately drives the behaviour that we want to see.
Take for example the quote: “Truly effective recognition is not a program or a policy mandated by HR; it is a way of organizational life that touches all corners of the organization most every day of the working week.”
In my company, we incorporate "mindfulness & gratification" in our daily routine by:
1. You may be familiar with this game "I spy with my little eyes..." - so in the company, when team members spotted or experienced value-driven behaviours by another team member, they will write it down on colorful post-it pad and pin it on the "Appreciation Wall". By doing so, the receiver received immediate recognition for the right behaviour; he or she will not only want to continue these right behaviours but also thrive to do even better. The giver will also feel the same way too. At the end of the month, a tally is done to see who is the overall winner. Now, the catch is this - no monetary reward is given out to the winner as we do not want to create unhealthly competition and also an "entitlement mentality". The reward given is actually a "bright yellow Mr Smiley" to be pin at the winner's desk. Staff prided themselves with these Mr Smileys!
Please allow me to suggest that for future respondents to this original post, other then appreciating Fayyaz Qazi's contribution, also share examples and experiences so that the rest can benefit from it too.
Have a positive weekend!
27th January 2013 From Singapore, Singapore