Rahul Kumar
Senior Hr Professional
Farhanghazi
Founder & Ceo
+1 Other

Thread Started by #jitendra_1960

Dear Madam / Sir
I just to have inputs on the following:
1. What is the BPO industry average for the Bench Resources?
2. Does it help to manage the Bench Resources for a BPO in a Centralized manner i.e. having a Talent Pool for a City / Location.
OR
3. Does it make sense to have the Bench resources maintained by each Product / Services delivery unit.
If it make sense to GO with POINT "2", what all steps / precautions needs to be taken while going in for Centralization / Regionalization mode.
Thanks & Regards
Jitendra
10th September 2007 From India, Madras
Hi Jitendra,

All depends on the type and size of process that your BPO organization have. For instance, your Company may be handling telemarketing outbound, inbound, blended or transaction based projects/processes.

There is no uniform and generic benchmark on the bench to be maintained. Typically, one indicator is how big were the different/domain processes handled in the past.

Bench strength would depend on:

1. Type of processes/projects

2. Size of processes/projects (ie., unit manpower required per

processes/task)

3. Skills availability (ie. are skills needed available easily)

4. Attrition (how often and how many employees leave the

Company/processes)

The chicken-n-egg situation is that you need to maintain bench in various processes in anticipation of new business or more business to deliver in shortest possible time without consuming time for recruitment and training. But larger the bench, more is your investment in terms of bench-salary/wage bill.

I would suggest you to maintain a bench depending on:

1. Existing processes shortfalls

2. Forecasted future processes (ie. new businesses or expansion of

existing processes/businesses)

3. Anticipated attrition (based on past records)

4. Skills availability (rare skills with higher hiring timelines call for a

higher bench strength)

Create your own unique bench depending on the above. The above factors vary from BPO to BPO depending on the type of processes/service, size of processes, complicity of processes, skills required and ability to acquire new businesses of certain size. Bench is a subset of manpower planning outcomes.

If your units are at commutable distance, you can opt for a centralized bench. Otherwise, if they are far away, or, in other states, or, have region specific processes which are fairly large in size, go for a location based bench. Location/process-service/unit based bench is preferred if processes, products or services have large manpower strengths or are have specialized domains/skill-needs.

Rahul

09968270580

__________________________________________________ ___________

Dear Madam / Sir

I just to have inputs on the following:

1. What is the BPO industry average for the Bench Resources?

2. Does it help to manage the Bench Resources for a BPO in a Centralized manner i.e. having a Talent Pool for a City / Location.

OR

3. Does it make sense to have the Bench resources maintained by each Product / Services delivery unit.

If it make sense to GO with POINT "2", what all steps / precautions needs to be taken while going in for Centralization / Regionalization mode.

Thanks & Regards

Jitendra
11th September 2007 From India, New Delhi
Thanks Rahul. While I have already been working on these lines but thought to take inputs from the people who might have managed similar scenarios in their organizations. Warm Regards Jitendra
11th September 2007 From India, Madras
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13th July 2016 From India, Bengaluru
Bench is a necessary evil for any IT Service company and one of the major reason to keep a Bench is the delay in hiring. There is platform called as www.OnBenchMark.com which reduces Bench loss and helps companies to get Immediate joiner
OnBenchMark.com is  the  World’s first Cloud based SaaS Platform  for Bench Resource Sharing. Organizations having Bench Resources can upload the profiles of their Bench Employees   and  the Organizations having IT Resource needs (Clients) with Immediate Joining  can get the Contract Resources from the real time Bench Resource pool. We provide  following benefits to organizations :
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Reduce Revenue leakage because of delay in Hiring.
2nd February 2018 From India, Delhi
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