Assessment Questions for

Business Etiquette & Professionalism

Select the best response.

1. To other people, we are perceived:

A. As who we really are

B. By what they believe to be true

C. To be acceptable or not the same throughout the world

D. As honest if what we say is valid

2. Customers who experience poor etiquette in dealing with your organization:

A. Usually do not complain

B. Usually desert your business

C. Will tell others of their bad experience

D. All of the above

E. A and C

3. That formal etiquette is being replaced by commonsense etiquette can be shown by

these accepted rules:

A. Men should always open doors for women.

B. A man should assist a woman into a car any time they travel together.

C. You should give up your train seat to a pregnant or handicapped rider.

D. A and C

E. All of the above

4. Impeccable work behavior means:

A. That communication is more important than job knowledge

B. You should dress for your job — not for the job you’d like to have.

C. Solving your own problems

D. Advancing as quickly as possible

7. When you receive guests for your manager:

A. Always ask directly for a business card

B. Never ask directly for a business card

8. When shaking hands with a visitor:

A. Pump the right hand once or twice

B. Never pump the hand

C. Avoid making eye contact

D. Realize that a handshake is optional

9. When introducing a company executive to a client:

A. Use the executive’s name first

B. Use the client’s name first

10. If you are not introduced when others are, you should take the initiative and say who

you are.

A. True

B. False

11. When answering your phone, you should:

A. Reach for the pad and pen before reaching for the phone

B. Answer by the third ring

C. Identify yourself immediately

D. All of the above

E. B and C

12. If a caller never seems to get to the point, you could say:

A. “How exactly may I help you?”

B. “I’m sorry but you are not getting to a point.”

C. “Let me transfer you to another office.”

D. “I will have to call you back.”

13. To explain to a caller that an employee is not able to talk on the phone, you could say:

A. “Mr. Long is taking a break right now.”

B. “I’m sorry, John is out of town.”

C. “May I take your name and number so she can call you?”

D. “He’s a little late getting in today.”

14. If you are disconnected from a call you placed, the responsibility for calling back is:

A. Yours

B. The other person’s

17. With e-mail, avoid:

A. Using uppercase letters only

B. Answering without careful thought

C. Always choosing it over writing a letter

D. All of the above

E. A and C

18. If you are kept waiting for a meeting or appointment, you should feel free to leave

after about:

A. Five minutes

B. Ten minutes

C. Fifteen minutes

D. Twenty minutes

19. When meeting with only one person, it is best to sit:

A. Directly opposite each other

B. On the person’s right side

C. Between three and five feet away

D. A and C

E. B and C

24. Select the correct way to address someone in an invitation:

A. Ms. Sally Sieger/Mr. Eric LaVerne

B. Mr. Eric LaVerne and Ms. Sally Sieger

C. Professor Malcolm Sergy, Ph.D.

D. A and C

E. B and C

25. Which of the following statements are generally true?

A. Mediterraneans are comfortable with closer spaces between people than

Americans or Asians are.

B. Eye contact is important in any culture.

C. Asians are comfortable with personal touching in business.

D. All of the above

E. A and B

Answer Key for

Business Etiquette & Professionalism, Revised Edition

Recommended response (Corresponding workbook page)

1. B (v)

2. D (3)

3. C (5)

4. C (14)

5. A (20)

6. A (21)

7. A (23)

8. A (25)

9. B (27)

10. A (29)

11. D (36)

12. A (38)

13. C (39)

14. A (42)

15. E (48-49)

16. B (50)

17. D (53-54)

18. B (61)

19. E (62-63)

20. A (70)

21. B (71)

22. B (75)

23. A (78-79)

24. D (86-87)

25. A (100)
9th May 2012 From India
Im so sorry friends...i couldnt find the original file................so, couldnt fill the left outs.

Another one to for you:

Self-Test: Measuring Your Work/Life Balance

There are no objective measures of whether any particular individual is working too hard. While one individual may positively thrive on late nights and a 50-hour week, another may find even one or two late evenings at work unbearable. At the end of the day, your work/life balance is something that you must determine for yourself. So why not take this short test to determine whether your work and personal life are happily balanced?

Read the following statements and tick whether you agree or disagree with each of the following statements.

Agree Disagree

1. I usually feel rested when I wake up in the mornings

2. My family often complain that they do not see me enough

3. I have at least two hobbies or leisure interests that have nothing to do with work

4. I was happier in the past than I am now

5. I always take my full allowance of annual leave

6. I sometimes wake up at night worrying about problems at work

7. I often feel that my work intrudes on my personal life

8. If I died right now, I would be happy with the legacy I have left behind me

9. I seldom have the energy to go out during weekday evenings

10. I rarely have to let friends down at the last minute about social engagements

Scoring your work/life balance

Add up your personal score as follows:

 Give yourself one point every time that you agreed with the statements numbered 2, 4, 6, 7 and 9.

 And give yourself another point each time that you disagreed with statements 1, 3, 5, 8 and 10.

Your score Comment

0–1 You have achieved a balance between your work and life that many people would envy. Two points of advice though. First, make sure that you keep your life mission in mind, in all of your future career decisions and career moves, in order to preserve this enviable balance. Second, watch out that putting your personal life above your work so much does not do harm to your future career prospects.

2–4 You seem to have a mostly satisfactory work/life balance. Work may occasionally encroach into your personal life, but your balance is still above average. But how will you preserve this balance as your career gathers pace?

5–7 It seems that your work is spilling over into your personal life. Perhaps it is more late nights or weekends at work than you would like. Or maybe the pressure of work makes you feel tired and irritable even when you are not at work. If this is not a temporary phase in your work, you may need to read the advice in this chapter and take action to address this imbalance between your work and life outside of work.

8–10 Your work seems to be the dominant force in your life. Life outside of your work hardly seems to exist. In fact, if this continues for long, you could put your health and personal relationships at risk. Can you see yourself working at this pace for the rest of your life? Read the advice in this chapter and take action soon.

But the ultimate test of your work/life balance is to ask yourself whether you are happy. So are you happy with your work and life?
14th May 2012 From India
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