Team Building & Sales Training
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The attachment did open up and the source is as under.
Reference: Magic Of Teams
It is an interesting post and worth a read and for serious HR practitioners a new input that can be productively leveraged.
Thanks Arun for that though provoking post.
14th January 2011 From India, Mumbai
All thanks to Jacob for sharing the , I read the post. Here's my take on it , its a real life experience.
There was an IT firm which had a Operations vertical and Product Development vertical. The Operations Team had to use the products developed by the Product Development team. This was a result of an organization policy to use the products developed internally first and the market it to the clients. These products were one of the key strengths to the company . The Operation delivered a much higher volume of work. The revenue generation was more by the Ops team though the Products made the company an industry leader. This was the first bone of contention. The Ops team knew that they are the rulers, yet had lower visibility. The conflicts deepened, when each time a new product was developed by the PD Team had to be used by the Ops team. Generally the pilot phase wouldn't show all the bugs. Its only the go live phase where the bugs would surface and slow down the production in Operation . This would become a major cause of concern as any slow down would affect the operation very badly.
The management within the firm had a biased attention towards these verticals. The top tier had all its support for the PD Team whereas the Tier 2 was operation oriented. Thus as you suggested the game theory worked best there with a Nash equilibrium at Ops refusing , but Product supporting quadrant . Here the product team have a dominant strategy as they have the support from the top bosses.
Here's another article on Game theory in Biblical Times Games strategy in Biblical Times
16th January 2011 From India, Mumbai
I am waiting to read about the situations faced by our members , where they created a win-win situation using this theory. Even a new situation which we can brainstorm using this decision making model.
In HR we do get situations like this almost everyday, where both the parties are equally correct , yet strike a balance with rewards. These models help the decision making objective , free of organizational politics. That remains the upside of using the such theories and models.
The downside is the presentation beyond the academical realms. The Nash Equilibrium remains in making the implementation relevant close to the reality.
Here's one research paper which shatters the myth attached to the financial theories and how it failed in the real world. This necessarily shares the bridge that leads to Nash equilibrium, when accurately applied.
17th January 2011 From India, Mumbai
Hi Jorge - while the situation explained is hypothetical, you can perhaps understand it better by thinking of a real life scenario. Let me share one. The team handling wholesale distributors in a certain company was at cross purposes with the field sales team, not seeing eye to eye on many issues. In one particular instance, the team selling-in material into distributors pumped in huge inventory, not in sync with what the field sales team could sell-out. Now, this created a situation where-in the month revenue contributed by the distribution team was particularly high. However the field sales team took a beating because they were not in sync with the inventory with distributors that needed to be sold out. A classic scenario C !!
If others have some examples to share - pls jump in !
18th January 2011 From India, New Delhi