Cite.Co is a repository of information and resources created by industry seniors and experts sharing their real world insights. Join Network
Dear Sir,
I have been recruited as the HR-Manager at Institute of Neurosciences,Kolkata.I have to develop the polices for employees working in the Institute.Please guide me for the same.
Rumy Ghosh.

From India, Bangalore
Hi Rumy Gosh, Pl. find heeinenclosed the document which wll suit your requirement. Regds
From India, Bangalore

Attached Files
File Type: pdf how to write a policy manual.pdf (228.6 KB, 3614 views)

Hello, I have been recruited as the Sr.HR-Officer at Co. into broking industry.I have to develop the polices for employees working in the co.Please guide me for the same.
From India, Thana

I am giving below one presentation which i came across. Hope it would be useful for you.



The joint venture between India's Hero Group and Honda Motor Company, Japan has not only created the world's single largest two wheeler company but also one of the most successful joint ventures worldwide. During the 80s, Hero Honda became the first company in India to prove that it was possible to drive a vehicle without polluting the roads. The company introduced new generation motorcycles that set industry benchmarks for fuel thrift and low emission. A legendary 'Fill it - Shut it - Forget it' campaign captured the imagination of commuters across India, and Hero Honda sold millions of bikes purely on the commitment of increased mileage.

Hero, the brand name synonymous with two-wheelers in India, is a multi-unit, multi-product, geographically diversified, Group of Companies - the reflection of the steely ambition and indomitable grit of the Munjal Family. Trace the saga of the "Hero" - through more than 50 years of Enterprise and Achievements, of Vision and Planning.

Always blazing through the trails of success.

Hero Honda is currently the worlds largest motorcycle manufacturer thanks to its fuel efficient, high quality products made in collaboration with Honda motorcycles, Japan.

Hero Honda has a wide variety of models ranging from the CD Deluxe in the value for money market to the recently upgraded Karizma R which has set the new norm in the performance segment.

Old favourites like the Splendor + and Passion + have been upgraded and joined by variants such as the Splendor NXG.

In the growing 125cc segment the Super Splendor and Glamour sport the new 125cc Quantum Core engine and are gaining popularity.

The Hero Honda CBZ Xtreme and its sibling the Hunk compete with each other in the performance segment.


Hero Honda’s mission is to strive for synergy between technology, systems and human resources, to produce products and services that meet the quality,performance and price aspirations of its customers.


Hero Honda is committed to supply Indian market with superior performance clutches at rational prices through consolidated production system, conscientious quality control and continuous improvement of process efficiency.


Hero Honda has worked out a major expansion strategy for the rural markets and is planning to strengthen retail financing to support the initiative, that could lead to setting up of its own finance arm. As part of its strategy, Hero Honda is mapping the demographic landscape to formulate region-specific modules to tap customers at a very local level.For example , distinct strategies are being evolved to leverage regional festivals such as Pongal and Onam in the south, Gudi Padwa in Maharashtra, Durga Puja in the eastern region , Dhanteras and Diwali in the north.

The company is also reaching out to ‘opinion leaders’ . Village haats and mandis are also being targeted to reach customers.

The company is tying up with new partners, including local cooperative banks and financing units to have a robust financial model.

The company is also expanding its distribution network to support the rural initiative. It has grown its network by over 50% over the last two years from 2,000-3,000 ‘touch points’, that include authorised dealerships, service and spare parts outlets, and dealer-appointed outlets across the country. This would be further expanded to 3,500 this year.

Bajaj Auto also has an aggressive strategy for rural markets and has set up a separate dealer structure—rural dealerships—for this purpose.

Just-in-Time Manufacturing

The Hero Group through the Hero Cycles Division was the first to introduce the concept of just-in-time manufacturing. The Group boasts of superb operational efficiencies. Every assembly line worker operates two machines simultaneously to save time and improve productivity. The fact that most of the machines are either developed or fabricated in-house, has resulted in low inventory levels.

In Hero Cycles Limited, the just-in-time inventory principle has been working since the beginning of production in the unit. This is the Japanese style of production. In India, Hero is probably the only company to have mastered the art of the just-in-time inventory principle.


An integral part of the Group strategy of doing business differently was providing support to ancillary units. There are over 300 ancillary units today, whose production is dedicated to Hero's requirements and also a large number of other vendors, which include some of the better known companies in the automotive segment.

Labor relations

In Hero Group there is no organized labor union and family members of employees find ready employment within Hero. The philosophy with regard to labor management is "Hero is growing, grow with Hero." Hero workers receive a uniform allowance, as well as House Rent Allowance (HRA) and Leave Travel Allowance (LTA). Extra benefits include medical check-ups not just for workers, but also for the immediate family members. For the majority of the production workers, who are hired through contractors, these benefits are out of reach. This and other problems lead to a strike and factory occupation by 4,000 temp workers in the Gurgaon plant in spring 2006.


Throughout the years of enormous growth, the Group Chairman, Mr. Lall has actively looked at diversification. A considerable level of vertical integration in its manufacturing activities has been ample in the Group's growth and led to the establishment of the Hero Cycles Cold Rolling Division, Munjal and Sunbeam Castings, Munjal Auto Components and Munjal Showa Limited amongst other component-manufacturing units.

Then there were the expansion into the automotive segment with the setting up of Majestic Auto Limited, where the first indigenously designed moped, Hero Majestic, went into commercial production in 1978. Then came Hero Motors which introduced Hero Puch, in collaboration with global technology leader Steyr Daimler Puch of Austria. Hero Honda Motors was established in 1984 to manufacture 100 cc motorcycles.

The Hero Group also took a venture into other segments like exports, financial services, information technology, which includes customer response services and software development. Further expansion is expected in the areas of Insurance and Telecommunication.

The Hero Group's phenomenal growth is the result of constant innovations, a close watch on costs and the dynamic leadership of the Group Chairman, characterized by a culture of entrepreneurship, of right attitudes and building stronger relationships with investors, partners, vendors and dealers and customers

SWOT analysis

• Strengths

o Ability to understand customer’s needs and wants

o Recognized and established brand name

o Effective advertising capability

• Weaknesses

o R&D is not close to the hero manufacturing plant

o Hero is vulnerable in the joint venture because Honda Motor Company has so much power

• Opportunities

o Global expansion into the Caribbean and Central America

o Expansion of target market (include women)

o Become India’s leader in the scooter market

• Threats

o Honda Motorcycles and Scooters India can take away market share and cause joint venture to go sour

o Bajaj Motors is a strong competitor





HR as a function has undergone drastic changes. Both, companies that have built empires over a period of time and those that have recently surfaced, owe their success to their people. Hence, companies are working really hard on their human resources management practices. Few have stuck to their age-old practices, while some others have blended them with some modern day techniques.

Hero Honda Ltd. exemplifies an ideal blend of family values, partner values and modern day practices. A joint venture company between Honda Japan and Hero Group India, Hero Honda Ltd. has come a long way from being a two-wheeler manufacturer to being synonymous with two-wheelers!

People management practices at Hero Honda are a reflection of those of their Japanese partner, Honda Motors, although they differ in implementation. These differences could be attributed to the diverse cultural backgrounds of their employees.

The ‘fill it, shut it, forget it ’mantra for its CD 100 model holds true for Hero Honda’s HR practices!

Fill it Hiring

No, not filling fuel in a bike but filling in organisational fuel-its people! The foremost requirement for any organisation’s success is its employee fitment vis--vis its goals. Filling in positions with employees that best suit the requirement governs the recruitment policy at Hero Honda.

The recruitment process is an annual affair at Hero Honda carried out in two phases. Phase one comprises hiring managerial and engineering recruits under the supervision of corporate HR, in addition to a plant representative (either the HR head or a General Manager). Campus recruitments and advertisements are main sources of hiring these people.

Phase two involves shop floor hiring, for which the plant’s HR is solely responsible. Hero Honda has put in considerable effort to drive its recruitment process at the plant level. Pre-requisites have been laid down for positions at the plants. A diploma from Industrial Training Institutes (ITIs) and experience determine a candidate’s rank in the organisation. Prior to the interview process, a written exam is held to assess candidates’ technical / professional knowledge, IQ and general aptitude. Traits like honesty, earnestness and integrity are assessed during the interview. The company’s internal sources are exercised for filling in senior level hiring needs. Employees from company competitors are also considered seriously.

Shut it Training

Having filled the positions, it’s time to equip employees with relevant information and training. Hero Honda has a formalised induction programme at the plant and the corporate levels. The duration of the programme varies for different recruits. Engineering recruits, for instance, have a month-long induction programme, unlike managerial recruits who spend comparatively less time. The difference is largely because the engineering hires need more time on the production floor than the managerial and other function recruits.

The induction programme begins with classroom lectures on the company’s vision, mission, goals, culture and values. Interspersed with these are lectures by the top management officials about their experiences in the company. Classroom sessions lasting a couple of days are followed up by orientation to various functional areas. During the induction process, employees are expected to maintain a record of their learning and daily activities. This helps while providing feedback. Apart from the knowledge of business operations, the five golden rules of work at Hero Honda- punctuality, cleanliness, and quality of work, maintenance of equipment and courteousness and helpfulness towards both external and internal customers are emphasised.

The employee development programmes at Hero Honda include areas like team building, quality control, stress management, time management etc. Star performers are given an opportunity to pursue correspondence courses in Japanese management techniques, like 5 Sigma, TPM, TQC Kaizen and business process management. Employees also have an option of taking ILO sponsored courses on labour management.

Employee Policy

“Hero is growing, grow with Hero,” is the governing principle of Hero Honda’s labour management practices. It was one of the first few companies to offer benefits like house rent allowance (HRA), leave travel allowance (LTA) and uniform allowance to its employees.

The company shuns unionism. Instead it has well established communication channels across organizational levels. The company’s Quality circle facilitates quality improvement among employee groups. This apart it has a suggestion system that seeks employee suggestions regarding work processes, company culture and other relevant matters. Employees providing the best and implemental solutions are rewarded suitably. Shift meetings and morning meetings that discuss routine problems and concerns besides recognising employee efforts are some of the managerial level communication channels at Hero Honda.

As a recruitment practice, employment is provided to family members of employees especially in the case of untimely death or retirement.

Forget it

Having hired the right people, and equipped them with adequate information and training, the company gives them enough opportunities to prove themselves. Interference in daily chores is considered “bad manners” at Hero Honda.


Today Hero Honda has managed to achieve indigenisation of over 95 percent, a Honda record worldwide. Hero Honda is at present the largest-selling Indian motorcycle and the most fuel-efficient in its category - the outcome of Hero Group's foresight and another classic example of how the Group strives to provide the customer with excellence and satisfaction.


The Company's success has been driven by customer centric policies and teamwork to achieve progress and productivity. The philosophy of Hero Honda emphasizes the "Pursuit of Excellence" in designing and manufacturing technologically and qualitatively superior products and in creating economic value for its stakeholders. It takes care of its customers through value based competitive pricing and good after sales service.

Excellent marketing, finance and loan services, an efficient dealer network, tactical promotion comprising of fuel conservation campaigns, mobile workshops, safety driving courses and others, all placed Hero Honda in a league distinct from the conventional. The Company focuses on providing "Value for Money" through its pricing strategies and after sales services.

Excellent Collaborator Relationship:

Hero Honda is now the leading two-wheeler Company in India in terms of net sales (sales less excise duty value, which was Rs 3171 crores. It is both the leading two wheeler manufacturer and sales operation among Honda's worldwide operations. The Company has maintained excellent relationship with all stakeholders including its collaborators. Hero Honda has emerged as the most successful joint venture Company of Honda in the world, their relationship over 116 years old now.

ERP Implementation:

The Company has successfully implemented SAP R/3 (ERP Program - "Project Synergy") thereby enabling proper planning and company wide efficiency. The modules were implemented and stabilized in a record 10 months period. It speaks of the commitment of the management and the implementation team towards making it processes accountable and efficient.



At Hero Honda, their goal is not only to sell a bike, but also to help you every step of the way in making your world a better place to live in. Besides its will to provide a high-quality service to all of its customers, Hero Honda takes a stand as a socially responsible enterprise respectful of its environment and respectful of the important issues.

Hero Honda has been strongly committed not only to environmental conservation programmes but also expresses the increasingly inseparable balance between the economic concerns and the environmental and social issues faced by a business. A business must not grow at the expense of mankind and man's future but rather must serve mankind.

"We must do something for the community from whose land we generate our wealth."

A famous quote from our Worthy Chairman Mr.Brijmohan Lall Munjal

Quality Policy

Excellence in quality is the core value of Hero Honda's philosophy.

They are committed at all levels to achieve high quality in whatever we do, particularly in our products and services which will meet and exceed customer's growing aspirations through:

• Innovation in products, processes and services.

• Continuous improvement in our total quality management systems.

• Teamwork and responsibility.

Safety Policy

Hero Honda is committed to safety and health of its employees and other persons who may be affected by its operations. they believe that the safe work practices lead to better business performance, motivated workforce and higher productivity.

They try to create a safety culture in the organization by:

• Integrating safety and health matters in all their activities.

• Ensuring compliance with all applicable legislative requirements.

• Empowering employees to ensure safety in their respective work places.

• Promoting safety and health awareness amongst employees, suppliers and contractors.

• Continuous improvements in safety performance through precautions besides participation and training of employees

From India, Bhubaneswar
firstly you have to analyze what kind of policies are required in your institute.
Then work on each policy,what are the clauses need in your organization.
After that re-evaluate each and every policy.

From India, Delhi
Hello Rumy,
I would suggest you to contact an HR Consulting Firm. In most cases they first work on organizational effectiveness and then prepares an HR Policy Manual that is effective for that organization. "Copy - Paste" method doesn't really make any sense in this regard. However, Policy Manuals of similar type of organizations may be used as reference only.
Kind regards,
R.K. Rada

From Indonesia, Jakarta
Hello All,
I have just joined the forum. I really thank you for the valuable inputs given and shared. I am also in the process of aligning a HR Manual for my company. It is almost complete but now will recheck all the points as per the inputs given here.
Warm Regards
Tejinder Singh Bansal

From India, Mumbai
Dear All,
Recently i have joined new co (as a Trainee Hr) which is manufacturing can any one help me to prepare the cash advance taken format pls its urgent......
i am new to this forum pls help me?

From India, Mumbai
This discussion thread is closed. If you want to continue this discussion or have a follow up question, please post it on the network.
Add the url of this thread if you want to cite this discussion.

About Us Advertise Contact Us
Privacy Policy Disclaimer Terms Of Service

All rights reserved @ 2020 Cite.Co