How To Control Attrition Rate In The Call Centre? - CiteHR

Dear All, Now-a-days the attrition rate of the call centres is moving very high. As this industry is meant for youngsters your suggestions are invited to control the attrition rate. Regards, Ruchi
From India, Chandigarh
Archana Saha

Hi Ruchi,
Few suggestion on your query:
1. Rotations in shift timings( Off & on work on their choice of timings)
2. Regularly speak to them and ask their suggestion & implement their inputs @ work.
3. Appreciation & Recognitions.
4. Once in a while training programs like team building, stress management or anything related to their work.
5. analyze on what are the other offerings in the market that they are attracted for the same job profile
6. try forming internal learning groups.
7. remember being compassionate & creating a non threating environment in work place will help improve on the performance & decrease attrition rate. you could as well have a counselor on board.
Hope these may help u

From India, Bangalore

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