Dear All, Now-a-days the attrition rate of the call centres is moving very high. As this industry is meant for youngsters your suggestions are invited to control the attrition rate. Regards, Ruchi
From India, Chandigarh
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4From India, Chandigarh
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Hi Ruchi,
I have a few suggestions regarding your query:
1. Rotations in shift timings (off and on work on their choice of timings).
2. Regularly speak to them, ask for their suggestions, and implement their inputs at work.
3. Appreciation and recognition.
4. Conduct occasional training programs such as team-building, stress management, or anything related to their work.
5. Analyze what other offerings in the market attract them to the same job profile.
6. Try forming internal learning groups.
7. Remember that being compassionate and creating a non-threatening environment in the workplace will help improve performance and decrease the attrition rate. You could also consider having a counselor on board.
Hope these suggestions may help you.
Regards,
Archana
saha.archana@gmail.com
From India, Bangalore
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I have a few suggestions regarding your query:
1. Rotations in shift timings (off and on work on their choice of timings).
2. Regularly speak to them, ask for their suggestions, and implement their inputs at work.
3. Appreciation and recognition.
4. Conduct occasional training programs such as team-building, stress management, or anything related to their work.
5. Analyze what other offerings in the market attract them to the same job profile.
6. Try forming internal learning groups.
7. Remember that being compassionate and creating a non-threatening environment in the workplace will help improve performance and decrease the attrition rate. You could also consider having a counselor on board.
Hope these suggestions may help you.
Regards,
Archana
saha.archana@gmail.com
From India, Bangalore
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Attrition Control and Retention Strategies for Changing times.ppt
Attrition-rate. xls
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