Employee Engagement And Retention, Day To
Hr Executive
Learning & Teaching Fellow (retired)
+9 Others

Dear Seniors,
Please let me know how one will differentiate between :-
a) Employee Engagement
b) Employee Relations
c) Employee welfare
Although i understand that at the end of the day its about keeping the "employee" dedicated & involved towards the organisation & goals of the organisation no matter whichever way it is done but still is there a clear distinction between these terms or these terms can be used interchangebly?
I myself is into HR & have seen enough people using these terms or activities carried out under these heads interchangebly + did some search on various articles/ blogs etc. on internet to get the answer but still not completely satisfied. So if some one can throw light on this I would really appreciate that.
Also if someone can clearly mention activities that are carried out under these 3 heads that will be of good help.
Will wait for the response & thanks in advance
Hi Prashant, A better way of posing the question is for you to state what you understand by these terms/concepts from the research you have done and ask for comments. Have a nice day. Simhan
Dear Simhan,
I will not put across my understanding yet on these topics because I am still trying to have a clarification on that but to share with what my finding were.
Few articles on the net states that Employee Engagement refers to making employee stick to oraganisation by giving them a clear Career Progression / Enhancing their Leadership Abilities so that they can deliver 100 % vis-a'-vis to some other articles which states a entire gamut of activities involving Compensation & Benefits / rewards & recognition / indcution & orientation / etc whereas some has expressed enagegement as giving a job which is mentally stimulating / Image the employee carries of the Company / Fair Treatment / Empowerment etc.

On the same note articles also show employee engagement as celebrating birthday parties / orgainsing picnics / orgainising games / family day / handling grievances / communication of polices & procedures of the Company etc.

& then all these activities have been used interchangebly in articles as well as resumes under Employee Engagement / Welfare / Relations

So could you please help me understand is there a distinction among these heads or the activities can be used in any head & more or less all these terms means the same.
Hi ,

As far as i can understand the distinction between the three can be drawn as follows

Employee engagement refers to the activities which we do so as to get employees involved in to the things related to work or extra birthday celebrations,team building activities.The motive is to keep the employees involved into something or the other so as to develop positive sense of belonging and happiness with the org.

Employee relations refers to the grievance handling ,taking care of employee's queries which can be anything ranging from there interpersonal problems to personal problems affecting their work life balance or inhibits them to put in their 100%

Employee welfare refers to the kind of activities which provide facility to the employee or add to the benefits enjoyed by employees.Like proposing new policies or getting new facilities/perks for the can range from small things like getting repaired the coffee vending machines,keeping admin upright to the big things like getting proposal for flexi hours... etc

Please correct me wherever i have gone wrong... looking forward eagerly to the corrections/answerss

thanks & regards,

Hi Neha,
Thanks for your inputs & you haven't gone wrong anywhere while putting across your inputs. But again the whole idea is that there is actually a distinction between them or not or they are more of less the same with just different terms.

As a personal opnion i dont see these 3 terms with much difference. I think Employee Engagement is a broader term which encompass Employee Relation & employee welfare because going by the general meaning of Employee Management it expresses it as an act which keeps the employees fully dedicated & involved towards the orgainsation & achivement of its goal while delivering 100 % as per their potential.
Now if you look at the activities which are usually mentioned in Employee relation & Welfare all those help the employees in getting that comfort & helping them to achive what is expected out of them be it making them realize their existence through celebrating their birthdays or organising family days or upgrading
their knowledge & skills by training or handling their grievances etc.

But again that's my view & a little confusion prevails when one can see using these terms interchangibly sometimes & sometimes with clearly defined activities.

So i am still looking for more members to put across their views or justification whether these terms are different or all the same.

As far as What I have understood
1. EMPLOYEE ENGAGEMENT- It esentially relates to holding the employee to his job in the best possible manner , you need to keep the job CONTENT exiting and challenging be enriching it always so that the employee doesn't feel bored and demotivated after a certain period coz he gets so used to the task he carries that it just becomes a ROUTINE .
2.EMPLOYEE RELATION - Whe we say relation it is always referred to / with context of someone .... so the way an employee deals with rest all in an organisation is dealt herewith which might take the form of grievance handling ,
I agree with you prashant ,the terms are very close as the objective of all is one only..but to count in officially rough lines are drawn like this..
Dear All,
here some differenct activity we do at our organization.
* EMPLOYEE ENGAGEMENT : Sports Activity, Library, Traning, Birthday Celebration, Health awarness programme, Family get-to-gather, Sumilian (Annual Programmer) etc.
* Employee Relation : One good exemple of employee relation HR4US Service Portal (with in this employee put there request and with one day HR people reslove there request, It related any HR isssue like salary, insurance, conformation, Loan, graduity, etc.
* Employee Welfare : Improve Employee Hand Book, give marrrige gift, PMS policy, transfer policy, etc.
Dont get confused. In nut shell,
Employee engagement is making the employee intellectually and emotionally attached to the organisation,
Employee relation is maintaining positive and creative relationship within the organisation between employees, employees and employers and employers and employers always, and
Employee welfare is explicitly helping the employees to maintain and achieve a work life balance during employment.
Hope this concept is clear. Please refer to my article in "Management Research Journal" Vol. 42. Issue.No.3 of 2008.
Dear Prashant
All the terms are explained very well, people use it interchangeably because many times they themselves are not clear or they are trying to explain to people in other professions, but for HR people the rerms as explained by Neha,Gopan or JGurjar are all correct. You need to understand the difference and use the terms accordingly.
If you don't know any specific activity which should be treated under engagement,relations or welfare then you be a HR Generalist and with more experience you will be able to differentiate the concepts.
Hi all!
I think Gopan has spelt out very corrctly and in a better English about employee engagement, employee relations and employee welfare.
Now, there need not be any confusion or differences of opinions.
Thanks Gopan. We need your comments and help in other issues too.
Shirish Joshi
Hi!! I dnt know much bt as per my knowledge there is diff b/w three
Employee Engagaement Activities - r tat whch act as a stress reliever for employees, so tat they wont feel like ovr loaded wid work & they feel gud at work. It emerges a sense of belongliness towrds org.
Employee Relations - This must include training sessions onto soft-skills, etiquettes, sense of belongingness twrds org. & its ppl, work as a team & so-on. Work onto all ths improve relations of associates among each other & they will b friendly... at any of time, if thr vl b any prob. b/w thm thy vl 4gt it & wrk twrds achieving goals of the org irrespective of bothering bout thr ego & all.
Employee Welfare - whn org. start taking care towards the needs of not only thr associates bt also provide benefits to thr families, employee bond bcm strong wid org. nw thy dnt wrk only for money though they also luv workin thr & wan thr co. to touch hts of success... always praise bout thr co. & mgt othrs..

Tats all!!! dnt knw hw mch it vl b of help to u rather if u dnt fnd it gud lt me knw whr m wrong for my knowledge...
hi Friends,
I am into Marine services with a Fleet of Barges & AHT's operating worldwide.
Our management consist of four Bd members, 1 member is into operations & other is into Commercial.
Delimma is being a operations person we do not want commercial head to interfere in operations or opeartions team.
Can I get some feed back on a Policy defining Bd Member guidelines or pls suggest with a better solution.
the discussion was really nice and the insights about the difference will definitely help to plan the process better......thanks . Regards, Ritika Sinha
Hi Gopan,
Very crisp answer indeed. All the three terms are interlinked & plays the role of sound mind, body & soul in the organization. Employee engagement is for the employees to feel related & attached to the organization, employee relation is for healthy bonding between the employees & also with the management, whereas employee welfare are the benefits the personnel enjoys apart from salary.
Good Day!
— 10Qs! Gopan for your crisp & indeed valuable comments :) Keep posting
In one of interview they ask they ask me regarding Employee engagement and they told me that employee engagement, employee relation and employee grievances are three different terminologies. They just want to prove that they are correct. To be very frank people take terminologies as per their understanding. I feel EE, ER,EG should be treated as employee engagement as we interact in all these things. To make this more specific we may be using these categories. We can say employee engagement as main terminology divided in ER and EG.
I may be wrong. Please comment.
Gopan, 100% clear and clarity statement about Emplyee engagement,Emplyee relation and emplyee welfare.Guys dont confuse follow the same.
Add Reply Start A New Discussion

Cite.Co - is a repository of information created by your industry peers and experienced seniors. Register Here and help by adding your inputs to this topic/query page.

Prime Sponsor: TALENTEDGE - Certification Courses for career growth from top institutes like IIM / XLRI direct to device (online digital learning)

About Us Advertise Contact Us
Privacy Policy Disclaimer Terms Of Service

All rights reserved @ 2019 Cite.Co™