Ash Mathew
Recruitments, Training`
Learning & Teaching Fellow (retired)
Hr Manager
+8 Others

Thread Started by #haripriya.p

Hi all...
Which is most valuable / important in Organization - PEOPLE or PROCESS
Pls set forth your valuable opinion on this topic.
Looking for valuable justifications guys...
Haripriya P
9th May 2009 From India, Madras
Hi Hari Priya,

People are the working associates of the organization and Process is the one which we are following as like a rules of the organization. And I don't know why you are comparing these two resources of the organization at a time and at what circumstances you estimate the worth of those.

I am explaining from what I have understood from your question. Associates of the organization will be more valuable whereas most of the organization are hardly following the process and most of them are just following the process as a burden task.

It would be better to give more clarifications, if you come with an example for your question.
9th May 2009 From India, Hyderabad
People are more important in the organization than the process. As cell is a minutest and basic foundation of the body system, same goes for people. They are the building blocks of an organization. Process is a certain set of procedures which is a variable factor that keeps on changing. Success of process depends on its people who are running it. I would go for people oriented approach rather than process oriented approach.
Sumit Sharma
Deputy Manager- HR (Employee Relations & Grievances Redressal)
10th May 2009 From India, New Delhi
People and process are like husband and wife in a family? Both are important but have different roles.
May be a read of the discussion at 2.1 Importance of process | IEA Community Learning Platform - Training - IEA Training Manual - Module 4 will help in appreciating that.
10th May 2009 From United Kingdom
Hi Haripriya,
You have clicked a very interesting topic.In this regard,i want to say that People are very important for Organization.B'coz by the best efforts of People only any Big Organization can do a good Job, And this is the Process of People only by which any Organization run smoothly.


11th May 2009 From India, Delhi
Hello Haripriya,

Both people and process are important.

If you dont have the right talent, there is no point in huge investments and expecting business to take place. Because business is not just investment of money - its also investment of ideas.

And there is no point in having a brilliant idea/process/infrastructure sans the right talent.

Its better you use a case study for such a query, so that you can put questions forward and people can give you more input. Else - it does not help us understand your context.

Define what you call people here - is it the customer? Is it talent in Organization?
Define your process here - Is it with the entire support of technical/environmental infrastructure - or something else. Be more detailed, there is no harm.

11th May 2009 From India, Madras
Both people and process are like two eyes and equally important.
Without valuable people, process cannot take place. But, in all likelihood, people are the key factors which determine the process to take place in an organization.
Without people, an organization is nowhere in existence, hence people can be put at the first place and then follows process.

11th May 2009 From India, Madras
Hi Hari Priya,
People and process both are important. However, if you have to chose between the two then process is more important than people. A company runs on processes and it needs people to implement the process. People are an important resource no doubt, however, processes top the list of priority.
An efficient way of working is to create back up for every process. There should never be dependency on one person. So processes are running even in the absence of the concerned person.
Trust me, it yields very good results.

11th May 2009 From India, Hyderabad
People & Process, Both are important for the success of the organization. We cant compare them, as the process is executed by the people. we can say work should be process centric than people centric..It helps in long run to achieve the organization goals..:-P
11th May 2009 From India, Hyderabad
Before, people are the resources/assets, now we can say that they are the capital of the Organization (Not based on the Accounting concept). Process tells how to do the things. People and process are interelated in pertinent to the smooth operation of a concern/performance.

11th May 2009 From United Arab Emirates, Dubai
Dear Hari Priya,
Opened a good debate. You can not differentiate and confirm the importance between the people and process because it is like the which is the first in egg & chicken.
Without a structured process people can not go forward that is the reason we write SOP as people may change which should not affect the systems and organizational processes and procedures
The other side of the coin is that people only structure & improvize the systems and procedures, no modifications / developments in the systems will have on its own, it is the people.
In my opinion a bit weightage towards the people because in new organizations working out the systems and processes are done only by people.
Thanks and regards - kameswarao
11th May 2009 From India, Hyderabad
My view is that both are like two eyes of a human being, you can’t compramise either one. Both are important to the organisation. Regards Srikanth
11th May 2009 From India, Madras
Acc to me People are more importsnt than process because if you hire the right people they will build the right process for the prganisation. but if you have a very upgrade process but people are not up to mark then it just wastage of the company.
11th May 2009 From India, Guwahati
Dear Haripriya,
Its a good question, that who is important, according to me we can make a process effective & prodcutive, if we know our people, what are there set of requirements , we can flow the process..

11th May 2009 From India, Calcutta
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