Vaishalee Parkhi
Hr Consultant & Trainer
Healthcare Professional
+1 Other

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Dear friends
With the changing scenario in the Healthcare Industry ,we are talking about hospitality in the hospitals.As a trainer for hospital workforce I have prepared something related to customer service in hospitals that I would like to share.Your feedbacks are important to make improvements.
Roli Verma

From India, Calcutta

Attached Files
File Type: ppt patient satisfaction.ppt (1.12 MB, 1163 views)
File Type: ppt WHEN THINGS GO WRONG.ppt (63.5 KB, 900 views)

Dear Verma,
It's an excellant posting. In Hospital and diognostics centres the key factor for the business growth is only the satisfied customer and the repeated walk-ins of the customer. In the present technology savy you can not procure the updated equipment on yearly basis as the capital investment will be very high / ROI need to be taken care hence the success of the organization lies only on the service levels.
Thanks and regards - kameswarao

From India, Hyderabad
Hello Mr. Verma, Your presentations and the whole content is so informative and thoughtful... Thanks for sharing with us.
From India, Pune
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