I just discovered this site while I was browsing for info on Training and Development (T & D). Needless to say, it's awesome!
I've finished my first year MBA and am currently working on my Summer Project. It's on designing course material for T & D workshops.
The topics covered are Key Account Management, Customer Care in Organizations, Business Communication, Business Etiquette and Cross Cultural Management.
Being a novice in this field, I find it pretty challenging designing material as per industry requirements and specifications.
I would love to interact with people having experience in related areas of HR.And of course, feels good to have a site solely dedicated to a field am so passionate about.
Hope the stay here is mutually beneficial.

From India, Hyderabad
ZARINE, WELCOME. I can provide you help in one area,first, KEY ACCOUNTS MANAGEMENT. If this is agreeable, please let me know. regards LEO LINGHAM
From India, Mumbai
Hi Zarine,

A grand welcome to citehr.com!!

Am glad you feel this way...even i discovered this site just the way you did!!...

Great topics you have chosen....btw do you have any field experience prior to the course..if not then you have to do a lot of reading & thinking..also observe the people who are the best in their jobs..last week i was in Ludhiana for some work and the B&F Manager in a hotel(where i was put up)was so decent & convinced us to try out the sweet dishes though we were not keen..we were just charmed by his approach and smiling face...infact i invited him to address the staff on customer care..you know what he said...am passionate about my work!! i keep thinking as how to ensure that the people who come to my restaurant enjoy the food and leave the hotel with a smile on their faces...that was his MISSION...

So observe & absorb...take lessons from all walks of life...

Even we look forward to that as well...to your thoughts & views...as this cite is all about sharing knowledge..

Cheerio

Rajat

From India, Pune
Hi Rajat,
Thanks for the welcome :)
I dont have any prior experience in this field.I'm guided by my Subject Matter Experts who've being imparting training to organizations for over 15 years.
Yeh,have read a lot by now!! Done with nearly 30 books on the relevant topics.But nothing beats getting info from the people who really are into such things.Very true,if one is passionate about something,it does make a difference in the approach.
It's not just a job anymore,it becomes a way of life :)
Will definately post the crux of my modules here once am done with them.
Z.

From India, Hyderabad
Hi Zarine
Please find attached, herewith, a sample outline of
KEY ACCOUNT MANAGEMENT.
There are various types of KEY ACCOUNTS
-CUSTOMER ENDUSERS [ TISCO example]
-CHAIN STORES [ FOODLANDS STORES example ]
-SERVICE INDUSTRY [ TNT SKYPAK ]
I have developed a neutral one, but which can be easily
modified.
If you have difficulty downloading, please let me know
your email. I can send it again.
regards
LEO LINGHAM[/b]

From India, Mumbai
Hi Leo, I couldn’t find any attachment in your previous post.Mebbe you can mail it to me? I’m sending you a PM containing my email id. TIA, Z.
From India, Hyderabad

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