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sobs
Hi All,
if some one is preparing for an interview for an Ops Manager Position in ITES industry - KPO/BPO, what all topics need to be covered. also if you can post your answers(and study material) as well - to the questions you suggest, that would be very helpful.
Here are my thoughts - Please chime in to provide your feedback.
1. Staffing calculations & manpower planning
2. ROI calculations
3. Sample score cards/stack rankings
4. Standard deviation
5. Intro to 6 sigma ans practical implication in real time scenerios
6. ways to enhance production
7. Bell curve, Fish bone analysyis, 80-20 rule

From India, Delhi
archnahr
113

Hi Sobs...
you need to have right experience and expertise for the role of operations manager.
# an overview of staffing calcultaions and staff planning is needed however in most companies WFM manager does this, Ops manager reviews and gives input.
#coe knowledge will be an added advantage
# if That person is PMP certified it becomes little easy
Preparing score card, Tracking an UPCOMING HIRING NUMBERS, preparring ramp up plan, preparing R&R policy and budgets....
These are some of the things an Operations Manager should know.
Hope it resolves your query...

From India, Delhi
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