Hi Shahid,
Try below mentioned activities, i used and found very useful in customer service:
All activities in groups on flip
First : Ask 2 questions:
1. What is your worst customer experience?
2. What are 5 things providers could have done to make it first class?
20 mins with 10 minutes debrief
• Second - 30 min
• 5 statements on cards (distribute to each group)
• Put yourself in the customers shoes!
• Customers are not dependent on us, we are dependent on them!
• The purpose of business is to find and retain customers!
• Internal Customer Service is just as important as External Customer Service!
• Customer Excellence is a state of mind!
• draw a picture which captures the essence of the statement
• when commenced, show slide of all statements
• Each group will match the others drawing to the statement.
Quote:
Originally Posted by sajid_rasheed  Dear Team Members,
I work as a HR Manager in an IT firm. I have scheduled a Customer service training for the Sales men in Retail. I wanted to get an idea as to what could be the games which would support my topic. Can my colleagues suggest me with some interesting and motivating HR Games. I have gone through the Games on HR, but find nothing suitable. And my group consist of multilinguistic and different nationalities.
Thanks and waiting for quick reply |
