Hello CiteHR members,
I have got an offer to lead the training department of a company who want to enter the BPO & Call Center field. Though I am in this industry for good amt of time now, my expertise is primarily Process Training. Though I am also well versed with Pre Process Training, I donot have modules or course contents & ppt's, as in all my previous organizations they were company copyrights. Therefore I am looking for sources from where modules & ppt's can be gathered w.r.t Call Center / BPO specific Pre Process Training eg. Customer Service, Voice & Accent Neutralization Coaching, Culture Sensitization, Telephone Ettiquetes and other soft skills parameters.
Will appreciate suggestions and any and every kind of help from all the members or if someone can share with me the requirements. Thanks. CC
From India, Madras
I have got an offer to lead the training department of a company who want to enter the BPO & Call Center field. Though I am in this industry for good amt of time now, my expertise is primarily Process Training. Though I am also well versed with Pre Process Training, I donot have modules or course contents & ppt's, as in all my previous organizations they were company copyrights. Therefore I am looking for sources from where modules & ppt's can be gathered w.r.t Call Center / BPO specific Pre Process Training eg. Customer Service, Voice & Accent Neutralization Coaching, Culture Sensitization, Telephone Ettiquetes and other soft skills parameters.
Will appreciate suggestions and any and every kind of help from all the members or if someone can share with me the requirements. Thanks. CC
From India, Madras
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Erp_-laedership .ppt