Hi Simran,
I am also working in a BPO. In my opinion, common types of benefits you may receive include incentives, extended working hours, and cab facilities.
To resolve issues effectively, it is essential to act as a mediator between employees and management.
Regards,
Amith R.
From India, Bangalore
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17I am also working in a BPO. In my opinion, common types of benefits you may receive include incentives, extended working hours, and cab facilities.
To resolve issues effectively, it is essential to act as a mediator between employees and management.
Regards,
Amith R.
From India, Bangalore
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Hi, Can anyone please help me to understand wht issues relating to grievance are there in BPO n how can these b resolved. Thanx simran
From India, New Delhi
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From India, New Delhi
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Hi Simran,
I am also working in a BPO. In my opinion, common types of benefits you may receive include incentives, extended working hours, and cab facilities. To resolve these issues, it is essential to act as a mediator between employees and the management.
Regards,
Amith R.
From India, Bangalore
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I am also working in a BPO. In my opinion, common types of benefits you may receive include incentives, extended working hours, and cab facilities. To resolve these issues, it is essential to act as a mediator between employees and the management.
Regards,
Amith R.
From India, Bangalore
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Hi dear,
Thank you for your urgent reply. You mentioned that I need to be a good mediator between employees and management. What are the possible ways through which this can be done? Please, I need urgent help on this. Can I share your mobile number?
Simran
From India, New Delhi
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Thank you for your urgent reply. You mentioned that I need to be a good mediator between employees and management. What are the possible ways through which this can be done? Please, I need urgent help on this. Can I share your mobile number?
Simran
From India, New Delhi
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Hi Simran,
I worked in a BPO earlier. Please find a list of grievances:
1. Lack of proper working conditions (as per BPO standards).
2. Very high attrition rate.
3. Health-related problems among employees due to different working hours.
4. Stress resulting from work pressure and targets.
5. Psychological issues due to continuous phone communication (handling outbound and inbound calls).
6. Difficulty adjusting to new joiners and the pain of separation from colleagues, as there is continuous recruitment and high turnover.
7. Communication gap between supervisors and employees due to the large number of employees.
8. Employees feeling lost in the crowd, etc.
Regards,
Pallavi
From India, Mumbai
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I worked in a BPO earlier. Please find a list of grievances:
1. Lack of proper working conditions (as per BPO standards).
2. Very high attrition rate.
3. Health-related problems among employees due to different working hours.
4. Stress resulting from work pressure and targets.
5. Psychological issues due to continuous phone communication (handling outbound and inbound calls).
6. Difficulty adjusting to new joiners and the pain of separation from colleagues, as there is continuous recruitment and high turnover.
7. Communication gap between supervisors and employees due to the large number of employees.
8. Employees feeling lost in the crowd, etc.
Regards,
Pallavi
From India, Mumbai
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hi, thanx dear.Could u also tell some measures for these problems so that it can be resolved. thanx simran
From India, New Delhi
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From India, New Delhi
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Hi Simran,
There is nothing called a measure. However, you can learn about problems through your observations, interactions with employees, and supervisors on a regular basis. Perhaps you could initiate a grievance cell where employees can come to discuss their issues or drop them in a drop box if they wish to remain anonymous, etc.
Thanks,
Pallavi.
From India, Mumbai
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There is nothing called a measure. However, you can learn about problems through your observations, interactions with employees, and supervisors on a regular basis. Perhaps you could initiate a grievance cell where employees can come to discuss their issues or drop them in a drop box if they wish to remain anonymous, etc.
Thanks,
Pallavi.
From India, Mumbai
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Hi,
You can conduct an internal satisfaction survey for various Employee Welfare Measures. For example, feedback on the canteen/cafeteria, recreation facilities, medical/first aid facilities, cleanliness of restrooms, and HR's response to grievances. You can conduct these surveys using the following tools:
a) Colour ball presentation: Keep a jar with color balls (three colors - red represents poor, blue represents average, and green represents good) in the respective areas like the canteen, recreation center, etc., and request employees to pick and place the color ball of their choice in the empty jar. After receiving the feedback, we can prepare a pie chart and analyze the employees' responses.
b) Questionnaire: We can utilize HR project trainees for this purpose. We can gather feedback from employees on various HR processes using this tool.
This will help us identify areas for improvement, enabling us to develop an action plan to enhance employee satisfaction.
Thanks and Regards,
Kalyan R
Email: rk.kalyan@scl.co.in
Mobile: 9840942232
From India, Madras
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You can conduct an internal satisfaction survey for various Employee Welfare Measures. For example, feedback on the canteen/cafeteria, recreation facilities, medical/first aid facilities, cleanliness of restrooms, and HR's response to grievances. You can conduct these surveys using the following tools:
a) Colour ball presentation: Keep a jar with color balls (three colors - red represents poor, blue represents average, and green represents good) in the respective areas like the canteen, recreation center, etc., and request employees to pick and place the color ball of their choice in the empty jar. After receiving the feedback, we can prepare a pie chart and analyze the employees' responses.
b) Questionnaire: We can utilize HR project trainees for this purpose. We can gather feedback from employees on various HR processes using this tool.
This will help us identify areas for improvement, enabling us to develop an action plan to enhance employee satisfaction.
Thanks and Regards,
Kalyan R
Email: rk.kalyan@scl.co.in
Mobile: 9840942232
From India, Madras
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GRIEVANCE HANDLING.doc
Grievance Handling & Discipline.pdf