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archnahr
113

Dear All,

We have all studied something or the other about conflict management, I would like all of you to go through this and give your valuable inputs.

* What Is conflict?

Conflict is the condition in which people’s concerns (the things they care about) appear to be incompatible with someone else.

The best way to manage conflict is to think and act in ways that help prevent conflict in the first place.

Conflict occurs when people view the same situation / issue in different ways.

*When does conflict Arises??

A single conflict situation can be perceived

as either real or non-existent.

Differences surrounding…

Goals

Approaches / Means

Priorities

Opinions

Perceptions

Values

Styles

Needs

Same Needs

##Do this Conflict Exercise::

Describe three situations where conflict surfaced:

Family Member

Friend

Co-worker – or work related

Answer the following:

Describe the situation – what was it?

How did you feel? What were the emotions?

What happened as an outcome?

Was it resolved?

If so, how?

If not, will it be resolved?

Why or why not?

What shapes our preferences for dealing with conflicts:

Background, upbringing

Communication/social skills

Job responsibilities/position

Cultural norms/environment

Work life vs. personal life

Past experience (use what works)

*Problem with conflicts

Creates unhealthy competition

Creates stress

Creates hurt feelings/lowers morale

Leads to low productivity

Leads to hostility and fear

Blocks communication

Undermines teamwork

Imposes obstacles

*There are some benefits too::

Promote creativity

Promotes innovation

Challenges the status quo (avoid groupthink)

Ignites debate about how to better our practices

Triggers behavior changes

Conflict is not always bad – conflict focused on ideas and based on a shared desire for the best result is healthy and positive too.

SHare your views on this article, I know it is less of an article and more of an exposure to understanding CONFLICT MANAGEMENT.

Cheers :)

Archna

From India, Delhi
archnahr
113

Phew!!
25 views and no inputs :(
Common guys what happened, I made this presentation in front of many executives of top companies with Kilman's model and got wonderful response. But no response on this site, really makes me sad.
Archna

From India, Delhi
kiran_ksk
68

Hi Archana,
Greetings To You.
Sorry ya. Dont know how i missed such a valuable article. The points you touched are very good. Thanks a lot for the info.
It would be very much helpful if these are kept on a Power Point.
Have a Good day
Regards
Kiran

From India, Hyderabad
megha_1734
3

hey archana.. Hi...

U've picked up a very interesting topic.. here's some info frm my side..

“Opposites attract…… but they cant’ stand each other.” This situation is common in many organizations..

Here i want to talk of something on resolving conflicts.. As quoted by you, one of the reasons of Conflict is Perception.. Hence understanding the Nature of Perception is very important. By the reading the example given below one would be able to understand how important it is to understand the Nature of Perception.

Take 3 men, each of whom is holding in his hand a small piece of wood. Each man lets go of this piece of wood.

In the case of the 1st man the wood falls downwards.

In the case of the 2nd man the wood goes upwards.

In the case of the 3rd man the wood remains just where it is.

The behavior of the wood in the 1st case is perfectly normal, logical & expected. The behavior of the wood in the other two cases is Bizzare, Extraordinary & completely unbelievable. Isn't it ?

But this is only b'coz we expect the 2nd & the 3rd man to be in the SAME 'universe of action' as the 1st man.

Universe of action is the system or set of circumstances in which something is taking place.

In the 1st case the wood falls downwards in the expected manner. We expect all 3 men to be standing on the surface of the earth in a normal way. But we fail to consider other possibilities. In the 2nd case the man is standing under water and in this universe the wood naturally floats upwards. And in the 3rd case the man is in an orbiting space-craft so the wood remains just where it is.

Thru this example we can see how strange and unexplainable behavior suddenly becomes obvious & logical.

So friends, plz consider the nature and the exact reasons behind certain behaviors which seem strange to you..

Regards..

Megha..

From India, Nasik
archnahr
113

WOW that is really so good. I agree with you that universe of action is to be taken care of while resolving conflicts. Thanks for your valuable inputs. Cheers Archna
From India, Delhi
megha_1734
3

hi archana... Glad tht u liked it.. Refer to Edward De Bono’s book on 'Conflicts; A better way to resolve them.' My post is an excerpt from his book.. Regards.. Megha..
From India, Nasik
Dhruv Rakha
Hey Megha
Thanks for the wonderful example & the wonderful article on conflict mangement. I am new to Site HR & was just searching for some interesting topics which can help me in my personal/professional life.
Would surely read the book by Edward De Bono on "Conflicts". Thanks again
Regards
D

From India, Ludhiana
surjitkar@gmail.com
Dear Archna & Megha,
Thanx :-Dfor the sincere efforts with which you people have contributed your thoughts in the area of conflict management. Don't you all feel still we have a long way to go as far as the practice of the same is concerned. I believe by this we can bring down the no. of divorces in India ...
--- Surjit:icon1:

From India, Bhubaneswar
tejal_pitroda@yahoo.co.in
Hi Archana,
m new to this community and liked this article very much. But just wanted to know more about that u said conflict can have some benefits also ie conflict can be functional and dysfunctional. so just wanted some examples of such conflicts.
.................Regards tejal

From India, Mumbai
chetanhonest
Dear Archana and Megha
Its a niece article of conflict management wonderfully explain by both of you.Example quoted with universe stands really true
Every action has reaction according has definetly some logic behind it.
If we follow it in our every space of life personally as well as professionally.
It will help us to move ahead and resolve the head with strong head.

From India, Mumbai
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