Hi all,
I am defining the roles and responsibilities for the following positions in our organization:
1) Manager of Operations
2) Team Leader
3) Quality Head
Please help me in defining the same.
Regards,
Shilpa
From India, Pune
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3I am defining the roles and responsibilities for the following positions in our organization:
1) Manager of Operations
2) Team Leader
3) Quality Head
Please help me in defining the same.
Regards,
Shilpa
From India, Pune
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Hi,
First of all, let's understand what these people do in your organization and what their hierarchy and reporting structure is. It would be more helpful if you could send the organization chart to define the roles and responsibilities of these personnel. We cannot simply define their roles/responsibilities based on their designations. It is more important to know what they do and how they do it in your organization.
Hope that is very clear.
Looking forward to seeing some more inputs from you soon.
Regards,
PRADEEP
From India, Hyderabad
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First of all, let's understand what these people do in your organization and what their hierarchy and reporting structure is. It would be more helpful if you could send the organization chart to define the roles and responsibilities of these personnel. We cannot simply define their roles/responsibilities based on their designations. It is more important to know what they do and how they do it in your organization.
Hope that is very clear.
Looking forward to seeing some more inputs from you soon.
Regards,
PRADEEP
From India, Hyderabad
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Hi Shilpa, Please let me know in which domain your organization works? I might help you if it is related with IT domain. Regards, Jaya
From India, Delhi
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From India, Delhi
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Hi Pradeep,
Thank you for your reply. I am defining the hierarchy for the Operations Manager of a call center. The hierarchy is as follows: Manager Ops, Team Leader, Pool Leader, Senior CSR, CSR.
The Ops Manager is responsible for managing a team of 5 Team Leaders and 2 Pool Leaders.
Regards,
Shilpa
From India, Pune
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Thank you for your reply. I am defining the hierarchy for the Operations Manager of a call center. The hierarchy is as follows: Manager Ops, Team Leader, Pool Leader, Senior CSR, CSR.
The Ops Manager is responsible for managing a team of 5 Team Leaders and 2 Pool Leaders.
Regards,
Shilpa
From India, Pune
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Hi Jaya,
I believe you are the right person to define the roles and responsibilities assigned by Shilpa since I am not from the IT/ITES sector, although I do possess considerable knowledge about IT functions. I hope you can help with this.
Best Regards,
PRADEEP
From India, Hyderabad
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I believe you are the right person to define the roles and responsibilities assigned by Shilpa since I am not from the IT/ITES sector, although I do possess considerable knowledge about IT functions. I hope you can help with this.
Best Regards,
PRADEEP
From India, Hyderabad
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Hi Shilpa, :D
You can make roles & resposibilites on following basis:-
1. Reporting relationship
2. Position Summary:- Summarise the key purpose of the role. It aims at capturing “why the role exists” rather than “what the role does”
3. Job Responsibilities:- This should capture main responsibility areas of the role to attain the key deliverables.
4. People Management (Responsibility for leading, motivating and developing staff, excludes supervisory responsibilities)
5. Key Interactions (Internal - within the Organization but outside the department/function, External - outside the Organization) necessary as part of the job to perform the role successfully and effectively.
6. Decision - Making (Specify the type of decisions made independently and with or without company procedures, policies or guidelines)
7. 6Job Requirments
Summarise the required level. Complete as if you were recruiting to fill this position - what aspects of background or knowledge a successful job applicant would have? This may differ from the job holder's own qualifications and experience.
and also keep some aspects in mind as: :lol:
1. Deliver Financial Budget
2. Operational Excellence
3. Organisational Effectiveness
4. MIS & Reporting
6. Special Project
7. Environment
8. Self Development
Pls. revert back for any clarification. :idea:
Cheers !
Avanesh
From India, New Delhi
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You can make roles & resposibilites on following basis:-
1. Reporting relationship
2. Position Summary:- Summarise the key purpose of the role. It aims at capturing “why the role exists” rather than “what the role does”
3. Job Responsibilities:- This should capture main responsibility areas of the role to attain the key deliverables.
4. People Management (Responsibility for leading, motivating and developing staff, excludes supervisory responsibilities)
5. Key Interactions (Internal - within the Organization but outside the department/function, External - outside the Organization) necessary as part of the job to perform the role successfully and effectively.
6. Decision - Making (Specify the type of decisions made independently and with or without company procedures, policies or guidelines)
7. 6Job Requirments
Summarise the required level. Complete as if you were recruiting to fill this position - what aspects of background or knowledge a successful job applicant would have? This may differ from the job holder's own qualifications and experience.
and also keep some aspects in mind as: :lol:
1. Deliver Financial Budget
2. Operational Excellence
3. Organisational Effectiveness
4. MIS & Reporting
6. Special Project
7. Environment
8. Self Development
Pls. revert back for any clarification. :idea:
Cheers !
Avanesh
From India, New Delhi
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