Hi, Can anyone help me with a sample call monitoring sheet used by speech coaches on the ops floor to monitor agents who takecalls.. \pls help.. Thanks karuna
From United Kingdom
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Hi! Karuna, I’ve attahed a copy of agent evaluation sheet. It cab used for both In/Out bound calls. Hope you find it useful. Cheers, Karthik.Ghali
From India, Coimbatore
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9From India, Coimbatore
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Thanks a ton karthik for the prompt response..I also wanted to check if there is a rubric that u have in place to be able to score agents appropriately.. Thanks again karuna
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From United Kingdom
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Hi! Karuna, I’ve attached a copy of a Rubic templet. Hope yo find it usefu;. Any Queries can be posted back. Cheers, karthikghali.
From India, Coimbatore
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From India, Coimbatore
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Hello, As i was also looking for agent monitoring sheet so got one on here in the link so if you can tell me whats the meaning of educating the cm.... Thanks
From India, Ludhiana
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From India, Ludhiana
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Hi guys,
Does anybody have the original Mary Gober call listening sheet? I don't want to use it exclusively, but I would like to get an idea of the key points of interest to listen out for. Please email me at Bmanashe@gmail.com if you have the info!
Cheers,
Ben
From United Kingdom, London
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Does anybody have the original Mary Gober call listening sheet? I don't want to use it exclusively, but I would like to get an idea of the key points of interest to listen out for. Please email me at Bmanashe@gmail.com if you have the info!
Cheers,
Ben
From United Kingdom, London
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RESOURCE EVALUATION SHEET.doc