Internal Customer Satisfaction (evaluate Services Against Expectations) - Importance, Advantage, Disadvantage (1151) (26/Oct/2007)
Dear ALL I am working in the pharma industry. MY organization started Internal Customer Satisfaction survey. The procedure is like this Each function first identifies their customer. Then lists out services for their customer. Then evaluate services against expectations taking corrective action preventative action for improvement and try to enhance...
Total participants: 4, View average: 1.7484, Contains Attachments

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Customer Care Training - Png Download (277) (12/Aug/2013)
Hi all I am trying to do training assessment for customer care staff in telecom industry... Appreciate your input.... Regards...
Total participants: 3, View average: 0.3721, Contains Attachments

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Reagrding Customer Service (1048) (01/Sep/2005)
Hi Friends I was invited for talk on Customer service in Bank hey asked me to give a half an hour talk on Customer Service to their 35 member staff projecting myself as a Customer with few topics related to HR and customer Service...can anyone give some suggestions and feedback...and...
Total participants: 3, View average: 0.6097

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Conflict Between Customer & Employee (975) (06/Jun/2007)
Dear All We come across many situations where customer and employee conflict occurs and due to which either customer left or employee. I recently came across the case where one employee absconds due to ill treatment of customer. One day that employee calls HR and say "I am not coming...
Seniors participating: 1, Total participants: 6, View average: 1.0819

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Customer Service - Ppt Download (798) (22/Jul/2008)
Dear members of Cite HR Enclosed is a detailed presentation on "Customer service & satisfaction his could be used for handling training sessions on 'Customer Service'. Best regards Lakshmi:p:neutral::lol:...
Total participants: 3, View average: 1.2637, Contains Attachments

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Customer Care Jokes (807) (16/May/2008)
:blink: WHY THE CALL GUYS R PAID SO FOR JUST ON THE TAKE A LOOK : and you would find out the same .. 1 Tech Support : "I need you to right click...
Total participants: 1, View average: 0.9057

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The Ten Commandments Of Customer Service (451) (14/May/2007)
The Ten Commandments of Customer Service 1. Live by the Golden Rule: customers have the gold therefore they make the rules. 2. Develop service from the inside out through teamwork. 3. Deliver the two things every customer wants and needs: solutions to problems and good feelings. 4. Use the customers...
Seniors participating: 1, Total participants: 2, View average: 0.5916

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