Organizational behaviour is a study and application of managerial skills and knowledge to
people in the organization to investigate individual and group behaviour. Various concepts
and models in the field of organizational behaviour attempt to identify, not only the human
behaviour but also modify their attitude and promote skills so that they can act more
effectively. This is done scientifically; therefore, organizational behaviour field is a scientific
discipline. The knowledge and models are practically applied to workers, groups and
organizational structure that provide tools for improved behaviour and dynamics of relationship.
The field of organizational behaviour also provides various systems and models
for international relationship that are applied to organizations.
Leaders must look for indicators (effects) of individual behaviour and of groups in any
organization. Indicators have a root cause beneath. As a leader, it is that symptom, which
must be evaluated, and cause of human behaviour established so that if the behaviour is
good, the manager can establish the norms of behaviour. If the behaviour is not conducive
to achieve the organisastional objective then suitable alternative model can be applied to
channelize individual behaviour towards an appropriate organizational value system and
thus individual behaviour modified. An organization has three basic elements namely,
people, structure, and technology. An organization must have suitable organizational
structure, with appropriate number of tier and reporting system properly explained.
Principle of unity of command, delegation of authority and responsibility, formulation of
objectives and its allotment to various groups is very important so that workers achieve a
required level of job satisfaction. They must be trained to handle sophisticated machines
and equipment. It is the people, their value system, and faith in the leadership that make
an organization. Leader must be able to describe, understand, predict and control individual
behaviour in the organization. This is explained in the succeeding paragraphs.
(a) Describe: Study of organizational behaviour is based on scientific methods, which
have been applied on human beings. It is a science, that analyses as to how people
behave in different situations in the organization. A manager should be able describe
the behaviour of each of the individuals under his command, identify attitude,
and be able to pinpoint his behaviour so that the situation in the organization
is under control.
(b) Understand: Leaders must understand human behaviour as to why people behave
in particular manner and try to identify reasons so that corrective actions can
(c) Predict: By frequent closer interaction, a leader is in a position to identify the
nature of workers. Some are more productive while the others are tardy and
disruptive. In such situation, a leader should be able to handle each individual
differently so that his or her actions can be channalized to higher productivity.
(d) Control: Managers in the organizations should train their subordinates continuously;
aim being development of skills, promotion of productivity and improvement
of individual behaviour. It is a continuous process on the part of manager. He must
lay down control measures so that the energy of workers is diverted towards organizational
objectives. Communication should be used to ensure that the behaviour
of individual is controlled. Environment has a great impact on human behaviour.
Appropriate internal environment would help organizations to built favourable
work environment that will help individuals and groups within organizations to.
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