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Hi Friends, I am working in an International Call Center. We are facing attration Problem. What can be the normal attration rate and How to calculate it. Kindly help me. Regards Uma
From India, Madras
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Pls find enclosed a document whihc will help u out to calculate attration.. wishes EAFIL
From India, Delhi
Attached Files (Download Requires Membership)
File Type: xls attrition_calculator_and_register_115.xls (23.0 KB, 1348 views)

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Hi Eafil I find the attachment useful.. Would like to know is their any formula to calculate attration rate.. Regards, Uma
From India, Madras
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Hi,

There is no specific standard or norm for attrition. This varies from industry to industry. But if you can maintain attrition at a rate below 50% for your sector, I must say you are doing your job.

Regards, P.T. Rameshan

From India, Madras
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Can anyone please tell me what attrition actually is anad what is the prupose of it?? I will be highly obliged if any one comeup with its description. Regards M. Hasan
From Saudi+Arabia, Riyadh
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Attrition rate is the rate of employee turnover in an organization. It is calculated as the number of employees lost to the organization as a percentage of its total strength. Here, the number of employees lost means the difference between the number inducted and the number left in a year; Strength of employees is the average figure, arrived at by the opening balance + closing balance divided by 2.

Attrition rate is an indicator for several factors concerning the organization, such as its working climate, reward systems, performance management, and employee satisfaction. The threshold percentages vary from industry to industry. However, any percentage of attrition of over 10% should be a matter of concern.

From India
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Thanks for the very useful attrition calculator. I would like to mention that according to NASSCOM MCnsey survey annual attrition rate in BPOs is 31% averagely. Thanks and Regards Satyabrata Tripathy
From India, New Delhi
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