Is there someone from the group who is currently connected with an insurance company? What are the usual training programs that you give your agents?
Thanks in advance for those who intend to help me.
From Philippines, Imus
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Thanks in advance for those who intend to help me.
From Philippines, Imus
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I worked in an International Insurance BPO. Here, we had General insurance training for a week, which gave the team members an overview of the insurance in the client's country and company. Then they had specialized training on the type of insurance they would deal with, i.e., pension fund, health, mortgages, etc. These courses were certified by an institution from the client's country, adding credibility to the team members as well as gaining better client recognition.
Hope this helps. In case you have more questions related to this, please let me know.
Regards,
(Cite Contribution)
From India, Mumbai
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1872Hope this helps. In case you have more questions related to this, please let me know.
Regards,
(Cite Contribution)
From India, Mumbai
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I have dealt with a dozen insurance companies in Australia like AMP, Royal Insurance, Colonial, etc. as an external consultant.
These are the popular programs.
Some of the soft skills that are often given to the agents, who are practically small businessmen on their own, who often lead their business include:
- Leadership skills
Who have to sell policies:
- Sales skills (to sell ideas/concepts)
Who have to negotiate deals/contracts:
- Negotiating skills
Who have to deal with all kinds of people/personalities:
- Interpersonal skills
Which is their main tool:
- Communication (oral/written)
Who have to make presentations of policies/plans:
- Presentation
Who have to service customers:
- Customer service orientation
Who are businessmen in their own rights need understanding of a simple business plan:
- Business planning
Who must manage time to improve business:
- Time Management
Who often use the telephone as a means of communication:
- Professional Telephone Skills
Who write proposals often:
- Writing Winning Proposals
Regards,
LEO LINGHAM
From India, Mumbai
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These are the popular programs.
Some of the soft skills that are often given to the agents, who are practically small businessmen on their own, who often lead their business include:
- Leadership skills
Who have to sell policies:
- Sales skills (to sell ideas/concepts)
Who have to negotiate deals/contracts:
- Negotiating skills
Who have to deal with all kinds of people/personalities:
- Interpersonal skills
Which is their main tool:
- Communication (oral/written)
Who have to make presentations of policies/plans:
- Presentation
Who have to service customers:
- Customer service orientation
Who are businessmen in their own rights need understanding of a simple business plan:
- Business planning
Who must manage time to improve business:
- Time Management
Who often use the telephone as a means of communication:
- Professional Telephone Skills
Who write proposals often:
- Writing Winning Proposals
Regards,
LEO LINGHAM
From India, Mumbai
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Thank you so much for the help. This is really important to me as I am new in the insurance industry. I would also like to take this opportunity to ask for your help again if you have any related materials regarding this topic or insurance in general.
Thanks again.
From Philippines, Imus
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Thanks again.
From Philippines, Imus
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The materials used in all the programs were standard materials, which I tailored for each company using their terminology and hence became the property of these insurance companies.
I have listed below training material suppliers which you can buy online if required.
=================================
GROUP TRAINING MATERIAL
Everything you need to train and develop your business team
- www.basic-learning.com
- thepeoplegrowers.com
- www.fenman.co.uk/traineractive/
- http://www.mta-international.com/
- www.videoarts.com/
- http://www.cbtplanet.com/business_pr...altraining.htm
- businesstrainingworks.com
- http://www.siliconbeachtraining.co.u..._resources.htm
- http://www.worldwidelearn.com/busine...rse/index.html
- http://www.openmind-learning.co.uk/
OPEN MIND
Delphi House Deanfield Avenue
Henley - On - Thames Oxon RG9 1UE
Tel: 01491 411061 Fax: 01491 411531
E-mail:
- <link outdated-removed>
- http://www.getahead.uk.com/gw-soft-skills.htm
- http://www.businesstrainingworks.com/Samples.html
===============================================
Regards,
LEO LINGHAM
From India, Mumbai
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I have listed below training material suppliers which you can buy online if required.
=================================
GROUP TRAINING MATERIAL
Everything you need to train and develop your business team
- www.basic-learning.com
- thepeoplegrowers.com
- www.fenman.co.uk/traineractive/
- http://www.mta-international.com/
- www.videoarts.com/
- http://www.cbtplanet.com/business_pr...altraining.htm
- businesstrainingworks.com
- http://www.siliconbeachtraining.co.u..._resources.htm
- http://www.worldwidelearn.com/busine...rse/index.html
- http://www.openmind-learning.co.uk/
OPEN MIND
Delphi House Deanfield Avenue
Henley - On - Thames Oxon RG9 1UE
Tel: 01491 411061 Fax: 01491 411531
E-mail:
- <link outdated-removed>
- http://www.getahead.uk.com/gw-soft-skills.htm
- http://www.businesstrainingworks.com/Samples.html
===============================================
Regards,
LEO LINGHAM
From India, Mumbai
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