Hi All,

Once again, I am back! Friends, please tell me what the KRAs (Key Responsibility Areas) of a Team Lead are in a particular process, regardless of the functionality of the process. Also, if you could provide me with any basic (or easy) tips to meet them, that would be appreciated. 😕

Regards,

From India, Delhi
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i may be quite late but kra is key result area or u may also say kpa key performance area. team leader must be having his job descriptions , on the basis of taht u can list his KPA and kpi’s
From India, Bhopal
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MO
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According to me KRA is Key Responsibility ARea’s and KPA is key performance Area’s.
From India, New Delhi
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Here is my two cents: - Productivity & Quality output - Attritions - Team motivation, attitude, general discipline
From India, Delhi
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Hi,

In general, the KRAs of a Team Lead are:

1. Increasing Productivity (Output/Input) of the team
2. Improving the Quality of team output
3. Talent management (Retaining Talent)
4. Conflict management
5. Improving the accuracy of the review mechanism
6. Knowledge sharing (Training & Development of team members)

All the best.


From India, Pune
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Hi All,

Thanks to all who have responded. Currently, in my process, I have the following KRAs:

1. Process Productivity Management
2. Process Quality Management
3. People Management
4. Client Management
5. Feedback & Reporting
6. Value Addition

I just want to confirm if these are standard KRAs for a Team Leader in a company/process.

Regards,

From India, Delhi
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Can u please provide me the KPI’s for TL voice process in terms of numbers for example Attrition = ? % Monthly and yearly Absenteeism = ? % C SAT = ?% As i got promoted as a TL handling 15 CSE
From India, Mumbai
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