Parameters Considered While Formulating The KRA & KPI For The Creative Design Dept

Hello,
This is for the first time that I am trying to prepare the KRA & KPI for the company I am working.
Please help me with the following query : -
What parameters are to be considered while formulating the KRA & KPI for the Creative Designing department of a software organisation ?
Please suggest few points
Thanks,
Reema

Dear,
You can design the KRA on following points:
1. Time Management.
2. Customer Friendly.
3. Process Mapping.
4. Services Management.
5. Quality Section.
6. Learning Development.
KPI will be design on some parameters.
Regards
Mohit Gupta
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