How Do I Set Effective KRA & KPI for a Creative Design Team in a Software Company?

Hello, this is the first time I am attempting to prepare the KRA & KPI for the company I am working for. I would appreciate your help with the following query:

Parameters for Formulating KRA & KPI

What parameters should be considered while formulating the KRA & KPI for the Creative Designing department of a software organization? Please suggest a few points.

Thanks,
Reema

You can design the Key Result Areas (KRAs) based on the following points:

1. Time Management.
2. Customer Friendly.
3. Process Mapping.
4. Services Management.
5. Quality Section.
6. Learning Development.

Key Performance Indicators (KPIs)

Key Performance Indicators (KPIs) will be designed based on certain parameters.

Regards,
Mohit Gupta
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