PARAMETERS IN BALANCED SCORECARD

Hi All,
Kindly let me know in a software organisation what type of points would include in the below mentioned parameters:
1. Financial PErspective
2. Customer Perspective
3. Internal Business Perspective
4. Learning & Growth Perspective
The organisation structure is a flat one.
1. Technical Associate Trainee
2. Technical Associate
3. Project Lead / Team Lead
4. AVP
5. Associate HR
6. Manager HR
So based on these designations I need to design a Balanced Scorecard with various points including in these parameters.
Waiting for your reply.
Regards,
Jennifer Isaac

Hi,
I do have this link, but just wanted to know some points from a software perspective.
Regards,
Jennifer Isaac

It actual depends on the organizations vision and the kind of services/products its dealing with. For e.g. big org like TCS the weightage is equal for all but at the same time for a middle size software product org there is a high possibility customer is having a high weightage in compared to internal processes.
In brief, it depends on " Org Vision" which gets converted into BSC.

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