May I know what unit are you from?
1. You should have gotten clarification from your direct superior for your KRA and targets when it was assigned to you.
2. Employee Satisfaction Survey is usually a HR-driven company-wide initiative. If you are not HR, you may like to explore with HR to design and conduct one accordingly.
3. A word of caution is that if the organization is not ready to change or willing to change, please do not conduct such a survey because employees' expectations are raised and looking forward to changes. But if it did not happen, employees will no longer trust and have confidence with the management and organization for future survey. C
4. When an organization identifies Employee Satisfaction Index as a corporate KPI, then a formal survey needs to be done. But the very first time you conduct this survey is in actual fact to determine your base line and then how much you want to improve. Example, from the current 70%, after a whole-year of initiatives, to achieve the target of 85%.
5. In your case, you need to proceed with this first survey. The survey results is your roapmap to changes & initiatives. These are targeted changes and initiatives that the employees are looking for that will definitely improve satsifaction level and not just lots of activities but not meeting expectations.
6. Survey results need to be communicated to the whole organization and action plans need to be identified and carried out in the next "52 weeks" after result sharing in order to achieve the optimum goals.
7. If you go through CiteHR for Employee Satisfaction Survey Questionnaires or Forms, you would be able to download many quality versions of the questionnaire. Select one and customize it to meet your needs.
29th October 2010 From Singapore, Singapore