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Thread Started by #for.shri

Hi All,
Please give in your views about the Employee Communication through SMS is a good avenue to deploy or the Conventional Email system is the one to follow.
As per my thinking in the next generation to come mobiles are more accessible and will give a more personalized touch to the Communication.
Please feel free to give in your views !!!!!!!
13th May 2008 From India, Hyderabad
Eventhough mobile communication might be prominent in all fields, its not right to communicate thru SMS's to or between employees. This is because sometimes we might need to track the history of a particular conversation which cant be done using Mobiles. There are so many other practical difficulties. This is my view.
13th May 2008 From India, Madras
i agree with jayasree.... any official interaction should be done through emails. this will help in keeping a track of every details and even one cannot deny.... for sms one can might say he/she has not received it or might say it got deleted wrongly before i could read it....lot many......sms can be useful for instantconveying of message but must mail the details for future use....
this is all that i feel.....
13th May 2008 From India, New Delhi
Hi Shri,
I too agree with both Sohini and Jayashree, since you cant keep record of things it is always good that you use Emails which will help you to make others understand the message clearly. Hope you will agree with me..................
Amith R.
13th May 2008 From India, Bangalore
Hi Amith, Sohini & Jayshree...Thanks for your opinion.
Suppose there is a online tool which is used for pushing SMSs, maintaining database of recepients, enables sheduling of messages....and lot many things.
Of should not be used for individual communication (official), but for some kind of mass communication, urgent notices, for your Sales & Marketing or any other field operations team who do not have access to Emails all the time, Some kind of Corporate achievements, for some Motivational Quotes in the Morning...etc
I think for these mentioned activities Mobile SMS is also a good avenue.
waiting for your views on this.
13th May 2008 From India, Hyderabad
Dear You are right,its a very good idea which has been utilised by most of the companies now & proving too fast & economical. Regards, N Jandial Mob: 9316062008
13th May 2008 From India, Chandigarh
in that case it can be done......but still.... i suppose the executives are leaving from office for their appointments, try to finish off with all data interaction then only... rather waitng for him to leave the office..... for motivational quotes you can obviously write them on the board where u people discuss your marketing strategies....or on the notice board which is very much easily visible to all the employees.......
13th May 2008 From India, New Delhi
For the above said purposes a concern can make use of a internal chat system. Every employee can have a separate id and password and this can be made instead of mobile SMS's.
Awaiting comments.
13th May 2008 From India, Madras
Hi Jayashree & Sohini,
Hope you are doing good....
I never underestimate the importance of Emails or Internal Chat engines...I just want to convey that whether SMSs can also act as one of the instant tool to get in touch with your employees....and I have mentioned its many other features on what all avenues we can deploy it....its not only catering to the IT sector or ITES sector, but various sectors where all the emloyess dont sit in front of the system all the time...many other companies like Pharma, Manufacturing, Advertising, Media, to name a few industries where we can deploy SMS based services for employee communication....
Awaiting your response !!!!!
14th May 2008 From India, Hyderabad
yes any communication in the offical environment should be through emails rather than SMS. I feel mobile is bit a personal thing, whereas emails (official). By forwarding SMS we cannot be professional, that personal touch is there, which i feel not always required.
All the best !!!
14th May 2008 From India, Vadodara
yaah i admit...thats y i said...people who all r leaving office for appointments, or has a field work, they at least come to office once daily , rite.....and people who all r not approved for system for them as i told use the notice board or the white board....etc..... yeah of course for important ad urgent cases you can use the mobile devices but keeping a limit to it...thats it
14th May 2008 From India, New Delhi
its very good idea to keep in touch & have a conversation via sms, we can give a motive sms, an important updates ,meeting reminders, imp updates or notice to clients and with your personalize name you can have very good impression.
Am using sms feature,
you can also try at
E Sandesh
By this send sms with personalize name you can schedule your sms to a date time it will automatic send sms, you can also get delivery reports you can maintain contacts and lots more and very cheap cost and depending upon your first login you can excess 5 free sms.
the contact person for esandesh is Mr Pradeep (9820132067).
14th May 2008 From India, Mumbai
its clearly a forward thinking & can gain popularity with high end application mobiles/ mini computers.
15th May 2008 From India, Pune
Communication through SMS should be avoided in between employees.
But at certain case, when i call my TL for informing leave, she never picks up the call, what am i supposed to do?? and even we have a criteria that leave cant be informed at last minute..
Radhika Srinivasan
IT Recruiter
15th May 2008 From India, Madras
It is best to followup with a written note or email. I don't think that an SMS communication would be held as legally delivered in the eyes of the law.
If the message is of the type which the receiver doesn't want to receive, they could always claim that they did not receive it because of a network problem.
Having said this, I read in the news last year that a company informed a number of employees on a monday morning that they were "being laid off and need not attend work" through sms. This was followed by written documents. This took place in Europe (don't recall the organization name or the country). It showed a very insensitive attitude of the management and the HR towards the employees, along with an inability to stand in the line of fire and deliver bad news.
15th May 2008 From India, Mumbai
Hi Everybody,
Communication through SMS may be a good idea in personal matters. But according to me for ofiial communication we should not use this media, record of such type of communication is not available in case we may have to refer it in future. However, kudos to the new technology and ... one day or the other we will have to adopt these things in our day to day working.
Pankaj Sharma
15th May 2008 From India, Bangalore
Dear Friend, Even Though Sms Communication Is Acceptable In One Way,that Should Defenitely Be Confirmed By Written Documents Which Safeguard The Establishment/hr Dept. Later. P.ramachandran
15th May 2008 From India, Madras
15th May 2008 From India, Bangalore
Hi All,
In office, we can use the existing email system for all impo communications and in offline, SMS is the best way to communicate the messages. As smriti said, it would give personal touch.
Sathish J
15th May 2008
Yes, I think for conveying general, urgent, one way, short messages to the staff, specially those in the field it IS A GOOD IDEA.
see we should understand that it is just a means of communication, its potential should not be underestimated or should not be thought as superficial.
15th May 2008 From India, Delhi
Greetings for the day ahead!!!

I am in complete agreement with for.shri

For instant communication, it has to be mobile especially in cases where everybody is not in front of his/her workstation. The logic

1. For keeping record of communication, one can use sms services from computer. There are many available in the market. In such SMS , the message goes from a name and not a number, and thus corporate identity is maintained, as well. ( Posted earlier by for.shri)

2. As far as mobile being personal is concerned, most of the people today have two mobiles - work & personal. Even if , anybody has only one mobile, we all use it for the official purpose in office hours.

3. As far as deleting sms is concerned , that may be a worry but once the practice is started people will start looking into sms before deleting it.

We have deployed this tool in our org and this is very successful and helpful, actually.

Just to substantiate,one of the biggest banks of India runs puerly on SMS, especially BD & wealth mgt.

My personal views, not meant to offend anybody.

15th May 2008 From India, Delhi
Dear All,
In advancement of technology it is wise to utilize rather than keeping it shelfed. In case of employees on the move not all will have Laptop with Data card but many have cell phone, certain messages like to attend meeting, Wishes, or any information to be conveyed to the employee like some one whom he interacts with is on leave etc can be informed via SMS. It is easy and of course quick.
Best Wishes,
15th May 2008 From India, Madras
I accepted the view of Jayashree and Basu roy communication through Email which useful to record maintain and review the same (Database) and also agreed the statement of shri. Either communication through email or SMS is based on the need of business concern or area. certain communication should be maintain as a record (need to review)and some may not so.
For E.g
E-mail necessary - Conversation related to decision making, forwarding the technical data's, and so on.
SMS - follow up the works,sending Reminders and more applicable for field Executives
Above discussed communication(Email or SMS) is really effective based on the situations.
thanks & regards
16th May 2008 From India, Chennai
Comunication can done throough much importance than thru SMS. If any urgent meesg to be done then SMS plays role otherwise email is good for conveying mesages...
16th May 2008 From India, Kottayam
Comunication can done throough much importance than thru SMS. If any urgent meesg to be done then SMS plays role otherwise email is good for conveying mesages... Thanks & Regards Lakshmi
16th May 2008 From India, Kottayam
Science have been developing fast and day by day hi-tech utilities are available in the market.
Mobile phones with email facilities are also available. It can be connected to your computer. Whenever your PC receives an email, you can see the same alongwith the attached file in your mobile phone.
You may respond promptly using your mobile or PC as per your convenient or with the help of your assistant from your Office.
With this utility, we can manage the things immediately even staying away from office.
16th May 2008 From India, Hyderabad
Dear Friends,Official communication through email is important for you all because it keeps records, agree with you all. I will say if system got virus or hard disk crashed then you will loose everything stored on it.SMS is new invention of communication, helps to get in touch with all the employees of the company at a one point of time. Here important is to communicate to all employee whether they are on field or in a days, companies offers mobile connection with GPRS active for access the email on the move.In short, we need to accept the new patterns of communication like SMS and continue with old email pattern as well.Thanks to you all.Ketul Shah.
16th May 2008 From India, Pune
Just want to add...
I belive that human always will do wht come first in there hand in emergency, like in todays world mobile(SMS) for informing important things.
I feel its fine for emergency purpose only, but for daily communication you prefer Emails. now you can also access emails from your cell.
16th May 2008 From India, Mumbai
SMS is good for sending short messages only like attend meeting at ____ or follow up matter etc. but as far as important communication is concerned E-mail or letter to be used. N N Tiwari
16th May 2008 From India, New Delhi
really it was very good idea for quick contact to each other. and email id of every employee may also be created for giving inforation to any onebye and take care
16th May 2008 From India, Delhi
I think we should be more interactive on this website any any one tell me how we can chat here
16th May 2008 From India, Delhi
In my opinion SMSing is no the proper official communication method, it should be through official mail.
The employee communication should be done through mail. Which can be used for the sharing any official information or where a message has to be conveyed to more employees rather than one or two employees.

17th May 2008 From India, Delhi
i agree with jayasree.... any official interaction should be done through emails. this will help in keeping a track of every details and even one cannot deny.... for sms one can might say he/she has not received it or might say it got deleted wrongly before i could read it....lot many......sms can be useful for instantconveying of message but must mail the details for future use....
this is all that i feel about communication using SMS generation communication.
17th May 2008 From Pakistan, Karachi
Employees have gone to the extent of using a funny, weird abbreviated language to communicate these days. This is not a healthy trend. Anything official needs to be either mailed or a regular letter should be sent in.
17th May 2008 From India, Madras
No doubt communication has through SMSing would give a personalized touch, yet organizational communication should not be done through SMSing.
1.Official communication is formalised .
2.All official communication need not be personalized.
3.The size of the communication matters- one cannot load all the files /attachements for reference!
18th May 2008 From India, Bhubaneswar
Hi sohini your idea to use office board is very good, communiction is also most easiy like that tq for the useful suggestins and share your ideas on this site
18th May 2008 From India, Delhi
Dear SHRI, I appreciate your views , it gives a different look to thing that how can we use this tool for motivating the employees and others. Thats simply great. Keep posting Hassan :):)
18th May 2008 From Paraguay
i feel it should be implemented in some departments and not for all. As this might be very much important for departments such as MKT & Sales, Branch office reports to H.O etc., as it happens with many companies and their employees working from an outstation location where they might have poor internet connectivity or might at that day have a state wise strike or some natural disaster.
I wish all of us will agree that it's very much required but again not for all departments or sections functioning for a company.
19th May 2008 From India, Calcutta
Hi All
I think in the Fast pace environment ... Communication through SMS is not harm ... May be ur SMS should not come from an indiviual mobile number. It can come from Specifying the company name not any numbers
And i ill acccept this is not formal one but it can act as a ready reference and convey important things as well the employees will realise the efforts the company ill take care of themselves.
This is my opinion
Comments awaited !!!
19th May 2008 From India, Madras
I have come across a online tool which clarifies a lot of issues in this discussion.
<link outdated-removed>
Very similar to email account: Login, Compose and send SMS.
  • This tools helps you to keep record of the communication.
  • It helps you to manage your contact groups online.
  • Moreover it is very fast and cheap.
Have a look at this and please let me know your valuable feedback on the same.

I really hope you will like this tool!!!!
19th May 2008 From India, Hyderabad
One such software is SwiftSMS, you can download it from Swift Bulk SMS Software India Mumbai, Bulk SMS, Bulk SMS Service Provider, Bulk SMS India, Send Bulk SMS, Bulk SMS Gateway
they say it is the simplest software to send SMS
19th November 2008
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