Influencing People
Amritraj Saikia
Training & Development
Namrita Wanchoo
Training And Development
Learning & Teaching Fellow (retired)
Voice And Accent Trainer
Am - Training & Quality
+6 Others

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Hello, PPt on Soft Skills and Customer Orientation is Geared Up...... Please revert in case of any suggestions....:) Thanks Namrita

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File Type: zip Soft Skill Refresher and customer orientation.zip (571.6 KB, 8288 views)

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Hello! namritha, This is a good contribution. but make sure it won’t affect you as it is an copywrited Document of Vodafone. Any way thankx for the contribution. Good luck.
hi namritha,
the ppt is all colourful and nice but the content is repeated since 99 percent of all trainers everywhere i encountered have the same thing
i guess we need to b more innovative
nevertheless i am sure you would come up with something better
nevertheless cheers ande good luck to the training content material you make in future
Thanks for the feedback dear...... :) Will try to be more innovative next time while preparing the content. Do u have something diffrent regarding the same .... Thanks Namrita
hi namritha,
what you could work on would be the burning issues nowadays " empathy and patience" 99 percent of the kids on da floor exp n fresh lack that big time
will surely help ya just need some time sorting out the details myself
Hi Namrita,
Its a wonderful PPT. With most of the content required in telemarketing. An emphasis on "customer satisfaction and customer delight" can be brought in, case studies, how constant quality check can bring in change " to be better the best in the business". its just my suggestion. all the best.
Hi all citehr memebers,
The cite is prvoding and facilitating excellent opportunity to share and learn hr issues. Iam very excited to see so much vast pool of knowledge sharing by memembers. In my earlier part of 25 yrs. of prof. career I did not have such an opportunity which is abundantly available now to young HR professionals/students. Thanks onceagain.
Hi Namrita,
You seem to have done a good job in collating the facts. I think you need to work a bit more on the structuring of the ppt. Ex: start with a story, relate it to participants, guage them on their understanding of the topic which you will deliver, then share facts and inform, calibrate them and finally end with a pledge.
Hi Can u please help me with some presentation for motivation,communication and soft skills.shall be grateful regards
Hey Namrita, I Good ppt. I was just wondering if soft skills should contain the topics like Business etiquette’s, table and telephone etiquette etc, Kindly reply regards Kiran
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