Annie1
Sales Trainer , Service Quality Trainer
Amritraj Saikia
Training & Development

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Hi Friends!
I am about to develop a content for service delivery department ( Claims / underwriting / new business / channel opeations & cusomer care ) this is basically for an insurance organization where I am currently working. I will appreciate if some can help me out with TNI & TNA Format.
Regards
Annie 1

Hi Annie, May be these formats should give u some leads to to create ur own format. Regards Amrit

Attached Files
File Type: doc Copy of TRAINING NEED IDENTIFICATION FORMAT.doc (41.0 KB, 5732 views)
File Type: doc Copy of LEARNING HISTORY.doc (54.5 KB, 2310 views)

Thanks Amrit, This met my requirements to the T.
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