Hi Friends!
I am about to develop a content for service delivery department ( Claims / underwriting / new business / channel opeations & cusomer care ) this is basically for an insurance organization where I am currently working. I will appreciate if some can help me out with TNI & TNA Format.
Annie 1

From United States, Houston
Sales Trainer , Service Quality Trainer
Amritraj Saikia
Training & Development

Hi Annie, May be these formats should give u some leads to to create ur own format. Regards Amrit
From India, Madras

Attached Files (Download Requires Membership)
File Type: doc Copy of TRAINING NEED IDENTIFICATION FORMAT.doc (41.0 KB, 6292 views)
File Type: doc Copy of LEARNING HISTORY.doc (54.5 KB, 2535 views)

Thanks Amrit, This met my requirements to the T.
From India, Mumbai

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