Is anybody aware of any basic books on English that can be useful to improve communication skills ( wanted to suggest some to my engineers as most of them are deputed in call centers )

24th March 2005 From India, Mumbai

Manish Tiwari
Central Banking
Human Resource Training
Recruitment, C&b, Employee Relation
Moiz Ahmed
Senior Officer
+1 Other

few of the good book to improve english communication skills are :
Word Power made easy : Norman Lewis
English Grammer : thomson and martinet
Essays by samuel Smiles (3-4 books) (an essential set of books , i must say due to its superb composition and usage)
Write Better , Read Better : Reader's Digest Publication (for those who have good command over vocab and grammer ) (again an essential book)
In addition to above , Kev Nair's course can also be considered.
ll get back to you with few more names i m not able to recall rt now.
10th September 2005 From India, Madras
First identify the areas
1. spoken- more hands on trg would help
2. written- if its more grammar related then may be I can suggest books with self learning exercises
3. presentation skills- hands on role plays
4. Corporate etiquette- trg
It would be better to put them thru training. In my view books on communication skills usually serve as a reminder to training but dont actually improve the comm skills.
You could do role plays with them if you dont have too much time.
22nd September 2005 From India, Pune
Hi Alok, I think you have to purchase the "Cambride Dictionary" book. The CD is free if you purschase the Cambride Dictionary from the local book vendor. regards Moiz
23rd December 2005
Hiii friends,
myself is a trainer in english enhancement and here are my views to improve ur communication.
1 to make ur speech organs flexible get some voice and accent training. the book i recommend for this is "voice and accent training module by Arjun Raina director NSD delhi [speakeasy english]
2 get the book 'choose your english' by The british instt Mumbai. it is said that if u can reflect emotion thro words then u know the real english. and this book does teach u to express the emotion.the focus is on British English.
3.read and practice with "living english speech" by W S Allen .
If anyone is more interested to know about how to improve the communication skills using english he or she may write an email to me at

3rd January 2006 From India
You can go through these 2 sites, these are helpful:
4th January 2006 From India, Bangalore
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