I am currently trying to implement ISO for my organization however I haven't done it before. Is there anyone who could help me with how to start working on the ISO implementation? I have completed ISO 9001:2000 Lead Auditor course which gives me a basic idea about the clauses but to use in our Industry is where I would need a help on.
From India, Mumbai
Strategy Consultant
Senior Manager Hr &admin
+2 Others

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The actual process of certification is a relatively straightforward matter.


Indeed, most of the certification schemes follow the same basic procedures as outlined in the SEVEN steps.

STEP ONE– Application

Client's submit the application form.

( Register online )

STEP TWO – Acknowledgement of client’s application

CERTIFICATION BODY office will acknowledge the client's application and request the client to submit the appropriate documentation which addresses the standard, or standards, that certification is being applied for - the documentation required relates typically to policy statements, copies of client procedures and/or sample work instructions.

STEP THREE– Documentation Review

CERTIFICATION BODY auditors formally review the documentation & provide a report to client .If the report is satisfactory, albeit with minor points raised, the Lead Auditor will agree a date(s) for the formal on-site audit to take place.

Where the report is not satisfactory, following the document review, the client will be asked to correct the points raised, prior to the formal on-site audit being arranged.


There shall be on site audit to determine whether the systems, described in the documentation, are being followed by the client and that the necessary records are being maintained to demonstrate compliance to the standard(s).

A written report will be produced at the close of the audit and a copy given to the client. Where there are minor non-compliance points raised, the client will need to close out the item(s), prior to registration being recommended; this may mean a limited re-audit of the client's business where major non-compliance points are identified.

Where there are no non-compliance points, certifications will be recommended.

STEP FIVE- Office Review

CERTIFICATION BODY office reviews the office report & on successful review, formal certificate is issued. The certification is granted for three years subject to successful surveillance visits.

STEP –SIX – Surveillance visits

At each planned period, during three year period the system is surveillance visited and corrective actions are taken by client where necessary.

STEP -SEVEN– Renewal of certificate

After the three-year period has elapsed, a triennial review is conducted to ensure that all is in order for a new certificate, valid for a further three-year period, to be issued. The process then repeats as from step six.


A) As stated previously, the process described in steps 1-7 is in essence the same for all certifiable schemes offered by CERTIFICATION BODY. However, some schemes have slight variations. For example, ISO 14001 requires an intermediate visit to the client, after the document review, but before the formal on-site audit.

B)The above referenced visit is required to ensure that significant aspects have been addressed in the determination of the overall management programme.

C)TS 16949 and AS 9100 requirements have additional requirements for auditing and as such, the audit man-day times are greater than those published for ISO 9001.

D)All man-day requirements are published by the IAF and as such, the client can verify whether any quoted times are reasonable and fair.

From India, Hyderabad
It was really good to get a reply on my post however, this is not what I was looking for.
This are the procedures you need to do when your documentation and all the procedures are ready to go for certification. I wanted to know what are the preparation I need to do in order to go for a certification.
How do I go about implementing ISO in our systems before I go the registration.

From India, Mumbai
I am into Service Industry a more kind of KPO which is into Business Intelligence and research.
From India, Mumbai
Explain Mission , Vision and objectives of the organisation.

Assess the current systems

List down the departments/projects in the organisation.

objectives of the department/projects.

List of process in the department/projects.

Each process is been alloted to a member , list the present steps in the process.

Take corrective and preventive action based on the above collected data.

Assign measurables




Flow charts

Review the work along with the team

Training programs

Gantt chart (shows the deadline to complete the standardised process

during corrective actions , and the member incharge of the activity)

Assigna a team for each process .

Further to this map the processes identified .

The above steps has to be repaeted and monitored every month for effectiveness after complete consent from the management.Quality Manuals, policies, recorda has to be documented .i.e.. maintain the list of process,process map, business plan, organisation chart, job /process descriptions.

I am not sure if the above will help you, its a long process briefed out.

All the bext



From India, Madras
M.Peer Mohamed Sardhar

Hope you get the details from the below link,,,

From India, Coimbatore
Hello Deepthi,
Thanks for giving a good idea for the above mentioned title. Though its brief it has given me a good idea of what should be done and infact I was in a confused state of what should be done to get the ISO certification as I am in the process now for my company.
Will it be the same requirement for a developing IT organisation too?. Can you give me an idea on this.
Once again thank you for giving the idea on the above mentioned title.

From India, Madras
I am a Lead Auditor for ISO 9001:2000 too. It is easy to implement ISO. As I understand ur is a KPO. First analyse ur current system, and relate them to the clauses of ISO. Ex. Hr Training you can corelate with 6.2.2. If you need any help keep me posted. I would like to suggest, please try to implement ISO with one process initially. hope this helps.


Please refer your enquiry regarding ISO:9001:2000 STD implementation.

The Purpose of this standard is to enhance customer satisfaction and for continual improvement of the organisation.

Any disciplined individuals or organisation can easily implement the requirements of the standard.

It is simple and useful to implement. It is about disciplined work culture.

The present market favours the customers or you can say Buyers Market.

Now the organisation has to dance to the tune of the customers.

The standard procedures enables the organisation and its employees to sail smoothly in the global milieu without any difficulty.

I have implemented this standard in more than 70 organisations and many achieved lot of improvements.

The standard leads to better utilisation of employed resources and also links the sources and resources successfully.

For any further information and details, contact

Jayaraman.K, 0 9944000090 and 0 9363106063

From India, Madras
Dear SDB,
I would like to get your suggestions on ISO implementation and its formalities as I am in the process of it and I am heading the HR for a growing IT industry. Could you please help me in this process from the very basic?I would like to contact you for the subsequent process too and can you give me your e-mail id so that I can be in touch with you.

From India, Madras

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