Tsivasankaran
Consultant
Sharadqazi
Manager- Business Development
Puffs
Hr Manager
Modesto Tolentino Jr.
Vp-human Resources

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Hi everyone. wishing you all a very very happy new year.
I am working in a BPO. Our clients would be Reliance, Airtel, MTNL and many more. If someone can help me with the complete business process we need to follow. For example if a new client is to be approached for business, which department shall take the onus on. Once the project is discussed with client. what shall be the next step in our organization and which department does what set of duties then.
If you can also help me with different departments which are a must in BPO along with the designations under that department, with there set of duties and responsiblities along with the reporting and power they can execute.
Regards
Praful Sharma
I look forward for your replies as this would help me set things right in our organization.

From India
What other details you need. If you can tell me about it. I would appreciate if someone can help me in this
From India
Hi
1. Are you a start up organisation?
2. BPO Means what?? Call Centre? or other services only?
3. Which sector?
4. What is ur initial investment?
5. Where are you located?
6 How many employess you have right now?
Answer thes Then we can look at this more seriously
You are wanti ng a Business Process for your organisation itself Am I right?
Siva

From India, Chennai
Thanks for your prompt replies 1) We are a year old organization 2) We are a domestic bpo. having outbound process 3) Business Process Outsourcing 4) Mumbai 5) 250 employees. Regards Praful Sharma
From India
Have you had established your own systems, processes and methodologies in the conduct of your BPO work?
From Philippines
Yes we have made our own systems, methodology to conduct our BPO process.
some of the systems are laid down in the LOI(Letter of Intent) by client and as asked by our clients in the work order.
I would appreciate if you can help us here in developing a systematic way of procedures. Rules and Responsiblities of different departments.
Regards
Praful Sharma

From India
Hi every body
Well first of all can u name your organization.
WE are too BPO based company but we provide services based on the Accounts & payroll activity and Offshore Development Centers(ODC)
Our clients are more off Foreign and now we are concetrating on the domestic market.
So any body has any query related to this please be free to say.
Regards
Sharad.

From India, Mumbai
Paramount ITES Pvt. Ltd is our company name. Kindly help in the matter. Regards Praful Sharma
From India
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