Dear HR Friends,
Can’t we look employees as our customers, Organization as our client, Human resource management as our business……… to transform ourselves towards becoming business HR’s to take out the tag of being a support/service/idle department????? Or how best we can contribute towards the overall growth of the organisation’s business with a clear scale of measurement to showcase it. Until & unless we change ourselves & claim credit for our contributions & achievements, the attitude towards HR department from others will never change, nor we will become an integral part of the business.
Friends I think this is high time for us to think & work towards becoming ourselves as Business HR professionals instead of mere HR professionals.
Let me invite opinion from fellow members to give valuable inputs on the same.
Regards,
chidanand
From India, Bangalore
Can’t we look employees as our customers, Organization as our client, Human resource management as our business……… to transform ourselves towards becoming business HR’s to take out the tag of being a support/service/idle department????? Or how best we can contribute towards the overall growth of the organisation’s business with a clear scale of measurement to showcase it. Until & unless we change ourselves & claim credit for our contributions & achievements, the attitude towards HR department from others will never change, nor we will become an integral part of the business.
Friends I think this is high time for us to think & work towards becoming ourselves as Business HR professionals instead of mere HR professionals.
Let me invite opinion from fellow members to give valuable inputs on the same.
Regards,
chidanand
From India, Bangalore
Hi Chidanand
I would not wholly agree on your thoughts. Reason being:
I would not consider my employees as customers, rather I will consider them as valuable resources and would like to polish them with greater knowledge and skills.
I would not consider the HR department as my business and the company as my client. Rather I will see the HR department as an integral part of the company. I would consider the business of my company as my responsibility.
HRD is a vital and the most important part of an organization and successful organization gives its credit to the HR department too. HR is not idle.
I would suggest that every department is equally important for the organization and the HR has to upgrade, enhance and build a competency based system where it can contribute towards the effective working of the organization. The HR is there to provide valuable support and service to the organization.
SO i personally feel that HR as a service and support provider to the organization, has to be competitive.
regards
Anuradha
regards
Anuradha
From India, Delhi
65I would not wholly agree on your thoughts. Reason being:
I would not consider my employees as customers, rather I will consider them as valuable resources and would like to polish them with greater knowledge and skills.
I would not consider the HR department as my business and the company as my client. Rather I will see the HR department as an integral part of the company. I would consider the business of my company as my responsibility.
HRD is a vital and the most important part of an organization and successful organization gives its credit to the HR department too. HR is not idle.
I would suggest that every department is equally important for the organization and the HR has to upgrade, enhance and build a competency based system where it can contribute towards the effective working of the organization. The HR is there to provide valuable support and service to the organization.
SO i personally feel that HR as a service and support provider to the organization, has to be competitive.
regards
Anuradha
regards
Anuradha
From India, Delhi
Hi Friend,
The business process is different compared with the HR process. You said that the company must think their employees as customers then those employees will sit on the heads of the managemet.You may be good but all are of not the same kind,if they get opportunity they eve ruin the company.
The process is going on would be like this that the Business owner or your company is "customer" and the employees are the "service providers".The company(Client) ask employees(service providers) to work on some process and for this the HR department(Resource provider,money generator) for both of the customer and service providers.
You tell the changes to be made for the same process is going on with the companies,who will do the changes.Even if you own a company you will follow the similar process as the others.In the beginning you may want to use your own thinking and make changes but when you are well settled as a company then you follow the routine norms.
More over you told that the others have some attitude towards the HR Department.Yes they will have as all the issues arises from here(HR Dept) and all the issues are solved from here.We are not the people who are blamed for but the system is blamed as we have to be in our limitations and under the company norms and give the decisions.
HR DEPARTMENT IS THE BEST DEPARTMENT AND THE PEOPLE WORKING IN THIS DEPARTMENT ARE ALSO BEST.BUT THE SYSTEM PROCESS IMPLIMENTED IN THE COMPANIES MAKE THEM THE ENIEMES OF THE EMPLOYEES.
Bye
sandeep
9848123095
From India, Warangal
The business process is different compared with the HR process. You said that the company must think their employees as customers then those employees will sit on the heads of the managemet.You may be good but all are of not the same kind,if they get opportunity they eve ruin the company.
The process is going on would be like this that the Business owner or your company is "customer" and the employees are the "service providers".The company(Client) ask employees(service providers) to work on some process and for this the HR department(Resource provider,money generator) for both of the customer and service providers.
You tell the changes to be made for the same process is going on with the companies,who will do the changes.Even if you own a company you will follow the similar process as the others.In the beginning you may want to use your own thinking and make changes but when you are well settled as a company then you follow the routine norms.
More over you told that the others have some attitude towards the HR Department.Yes they will have as all the issues arises from here(HR Dept) and all the issues are solved from here.We are not the people who are blamed for but the system is blamed as we have to be in our limitations and under the company norms and give the decisions.
HR DEPARTMENT IS THE BEST DEPARTMENT AND THE PEOPLE WORKING IN THIS DEPARTMENT ARE ALSO BEST.BUT THE SYSTEM PROCESS IMPLIMENTED IN THE COMPANIES MAKE THEM THE ENIEMES OF THE EMPLOYEES.
Bye
sandeep
9848123095
From India, Warangal
DONT SPEAK SO GOOD ABOUT HR, let OTHERS SPEAK THAT HR IS BEST DEPT. THERE IS NO FUN IN HR THEMSELVES BOASTING THEY ARE BEST.
From India, Pune
From India, Pune
Dear Friends
I have gone through the views of Mr. Sandeep, Chidanand and Anuradha. HR Department is the backbone of any organization. Any good or bad happening in the organization in respect of people relations, the HR Department is responsible. Making the organization a "Great Place to Work" is the responsible of the HR Department. Ofcourse, the Management should also support the HR initiatives pufourth by the HR Department. But, it is the HR person who should make the Managment to realise the ground realities. I have read some of the best practices of the organizations recently and published in www.hrassistance.blogspot.com. You can also log on and understand how much interest the organizations show on the people development. Realy amazing!
Regards
From India, Madras
I have gone through the views of Mr. Sandeep, Chidanand and Anuradha. HR Department is the backbone of any organization. Any good or bad happening in the organization in respect of people relations, the HR Department is responsible. Making the organization a "Great Place to Work" is the responsible of the HR Department. Ofcourse, the Management should also support the HR initiatives pufourth by the HR Department. But, it is the HR person who should make the Managment to realise the ground realities. I have read some of the best practices of the organizations recently and published in www.hrassistance.blogspot.com. You can also log on and understand how much interest the organizations show on the people development. Realy amazing!
Regards
From India, Madras
....99 views and only 4 responses,... Ms.Anuradha, Mr.Sandeep & Mr.Ramesh have already put up their opinions....Friends let me have your views on my thoughts to make HR Dept., activities more effective & how its contributions can be measurable in the overall growth of the organization's business.
regards,
Chidanand
From India, Bangalore
regards,
Chidanand
From India, Bangalore
HI chidanand
we can surely look to employees as our customers but the thing is how many organsizations do actually emphasize on this. its basically not a one man show. undoubtedly it has to flow from top management because what you are talking about is also a form of change. and people wherever they are resist to change.
i think this can be only done in the light of trianing and developing the employees as anu said because imparting training, coaching and development plans would a very important way to make employees feel that they are being taken care of.
it is really not difficult for orgn to treat their emp as customers but for employees it is really difficult to accept the orgn in the same way.
do not you think so?? :roll:
From India, New Delhi
we can surely look to employees as our customers but the thing is how many organsizations do actually emphasize on this. its basically not a one man show. undoubtedly it has to flow from top management because what you are talking about is also a form of change. and people wherever they are resist to change.
i think this can be only done in the light of trianing and developing the employees as anu said because imparting training, coaching and development plans would a very important way to make employees feel that they are being taken care of.
it is really not difficult for orgn to treat their emp as customers but for employees it is really difficult to accept the orgn in the same way.
do not you think so?? :roll:
From India, New Delhi
hi good day! Dear chidanand we can use our employees as Internal customer and our Customer as External Customer bother are important for us develop good organztions :D Regards Raghav
From United Arab Emirates, Dubai
From United Arab Emirates, Dubai
Hi Pinkii,
There is no need for the organization/the management to change. Its just the HR Dept., need to change, only we the HR people should consider employees as customers to serve them, to treat them, to entertain them, to make profit out of them by way of better output in whatever they do within the framework of organization's policy.
Just think for a while that all employees of your organization are your customers, the next time you interact with them decide that they have to get all privileges that a customer will get in any business and see the difference.
If a customer does not make payments properly/if he expects to get service beyond the agreed terms & conditions, the service provider will definetly think not to continue his business with that particular customer and will always have the right to take his own decision. This is what may happen to the erring employees who may not handle their responsibilities properly/work upto the expectation of the organization.
An employee is an 'employee' to the organization, he should become customer only to the HR dept.,
As Mr.Raghav as rightly said employee should become an 'internal customer' to the HR Dept.,
regards,
Chidanand
From India, Bangalore
There is no need for the organization/the management to change. Its just the HR Dept., need to change, only we the HR people should consider employees as customers to serve them, to treat them, to entertain them, to make profit out of them by way of better output in whatever they do within the framework of organization's policy.
Just think for a while that all employees of your organization are your customers, the next time you interact with them decide that they have to get all privileges that a customer will get in any business and see the difference.
If a customer does not make payments properly/if he expects to get service beyond the agreed terms & conditions, the service provider will definetly think not to continue his business with that particular customer and will always have the right to take his own decision. This is what may happen to the erring employees who may not handle their responsibilities properly/work upto the expectation of the organization.
An employee is an 'employee' to the organization, he should become customer only to the HR dept.,
As Mr.Raghav as rightly said employee should become an 'internal customer' to the HR Dept.,
regards,
Chidanand
From India, Bangalore
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