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saswatabanerjeeFirst, the action is completely illegal.
No person can be asked or allowed to work more than 9 hours on a single day or work 3 shifts with just a bit of rest in the middle. It violates shop & establishment act (since you are an office) as well as Factory Act.
Shop & Establishment Acts in general, do not allow women to work in the night shift without specific approval (and in most cases beyond 7:30 pm)
Further, both the acts require you to pay overtime for work beyond 9 hours in a day or 48 hours in a week. there is no exception in either act for managers either.
The employee, whether male or female, is completely within her rights to refuse to work in the manner specified. You can not consider it insubordination and on the other hand, the lady in question can file a case against you both in the labour court as well as in the tribunal applicable for government employees
From India, Mumbai