Dear Seniors, Need your support. How to create a Performance Matrix? Management asks me to start work on it individually. we are in the NBFC sector. and we have 5 departments

1. Sales
2. Verification
3. Collection
4. HR
5. Accounts

This is the first time for me to start work on it but no idea where and how to start.
Do the research as well but didn't understand. Want your support.
Regards

From India, New Delhi
Dear Ripti,

The performance matrix requires customisation. Therefore, the material available on the internet may not be suitable for you. Developing the performance matrix would require studying the systems and processes of your company. Therefore, it would require consulting.

Nevertheless, if you have a number of branches and if you wish to compare the performance of the branches, then you may measure single-factor productivity and multiple-factor productivity. This will help you do an apple to apple comparison.

Thanks,

Dinesh Divekar

From India, Bangalore

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