The performance matrix requires customisation. Therefore, the material available on the internet may not be suitable for you. Developing the performance matrix would require studying the systems and processes of your company. Therefore, it would require consulting.
Nevertheless, if you have a number of branches and if you wish to compare the performance of the branches, then you may measure single-factor productivity and multiple-factor productivity. This will help you do an apple to apple comparison.
Dinesh Divekar From India, Bangalore
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