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One fine day, a bus driver went to the bus garage, started his bus, and

drove off along the route.



No problems for the first few stops-a few people got on, a few got off,

and things went generally well. At the next stop, however, a big hulk of

a guy got on. Six feet eight, built like a wrestler, arms hanging down to

the ground. He glared at the driver and said, "Big John doesn't pay!" and

sat down at the back.



Did I mention that the driver was five feet three, thin, and basically

meek? Well, he was.



Naturally, he didn't argue with Big John, but he wasn't happy about it.



The next day the same thing happened-Big John got on again, made a show

of refusing to pay, and sat down. And the next day, and the one after

that and so forth.



This grated on the bus driver, who started losing sleep over the way Big

John was taking advantage of him. Finally he could stand it no longer. He

signed up for body building courses, karate, judo, and all that good

stuff. By the end of the summer, he had become quite strong; what's more,

he felt really good about himself.



So on the next Monday, when Big John once again got on the bus and said,

"Big John doesn't pay!"



The driver stood up, glared back at the passenger, and screamed, "And why

not?"

With a surprised look on his face, Big John replied, "Big John has a bus

pass."

Management Lesson:



“Be sure there is a problem in the first place before working hard to

solve one."

From India, Chandigarh
meena P
At times we look for complex solutions for simple
problems and feel unnecessarily hasseled .
At that time had the driver asked Big john
there would't have been any problem . Questioning
skills should be exercised .
Meena

From India, Pune
PrabhaLJ
But maybe it was good for the driver:
Quote
//This grated on the bus driver, who started losing sleep over the way Big
John was taking advantage of him. Finally he could stand it no longer. He
signed up for body building courses, karate, judo, and all that good
stuff. By the end of the summer, he had become quite strong; what's more, he felt really good about himself.
//unquote
See he learned these skills, and he started feeling good about himself.
this wouldn't have happened had he asked big John in the first day...
well.. just a different point of view.
rgds,

From India, Delhi
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