State How will you define the Manpower needs for your Company “Production Unit” given the below data:
1. Your company is working in the Call-Center Industry.
2. Their Work Force Planning unit uses the “Trend Analysis Technique” and
found the below data:
⁻ Year 2017 Call Center Team was 50 Agents while the Company has 5
Accounts for 5 Main Clients.
⁻ Year 2018 Call Center Team was 65 Agents while the Company has 8
Accounts for 8 Main Clients.
⁻ Year 2019 Call Center Team was 75 Agents while the Company has 10
Accounts for 8 Main Clients.
In addition, they found the below data:
⁻ Turnover percentage rate in 2017 was 20%.
⁻ Turnover percentage rate in 2018 was 25%.
⁻ Turnover percentage rate in 2019 was 30%.
⁻ Two new Competitors opened to work on the same markets they are
working on.
⁻ The Company is planning to introduce 2 new products to their Clients which
might require 10 agents each.

From Egypt, Alexandria

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