Anonymous
Hi, I need solution for my issue. I got promotion on June 2018 and received my job change confirmation letter in which salary correction has done however designation was not changed but i dint notice that day. I overlooked and assumed that confirmation statement serves as Promotion and once manager informed that i'm promoted then everything should be fine.
However recently i noticed my colleague promoted with me has different designation i.e from F4 to F5 but mine still in F4 level, when i checked with my old manager who informed my promotion he confirmed yes i had got promotion and for changes not being reflected on statement -he told me to check with current manager or HR. When i checked with HR they replied as per data my designation is still in F4 for further action need to check with manager. My manager replied its too late to fix it however to give him time to check and revert till he gets update. Here 'm worried if i have been cheated with false hopes. How to proceed with this? The only proof i have is conversation chat history with old manager saying that yes i had given promotion. Please help

From India
Hi Partner,
Here it doesn't look like you have been cheated, as your previous manager does not deny the fact that you have been promoted. This seems to be a case of miscommunication way back in 2018, where the miscommunication could have been either between your manager and your HR representative or could have been within the HR team.
The normal procedure for a promotion is that the manager would convey this to the HR representative and after discussions if there is an agreement, then the HR member advises the promotion or salary fitment team to update the change in designation or remuneration. So, in your case there could have been a miscommunication where the manager may have by mistake advised only the change in salary thinking that with the change in salary the promotion would be recorded as well. This can happen if a certain salary amount is tagged to a fixed band. So, there is the chance that though you are in a F4 designation, you may actually be drawing the salary of a F5 designation. This can add weight to your case that the designation needs to be corrected on a backdated basis.
The other situation is that your previous manager may have communicated correctly to the HR team, but due to record updation errors the correct designation may not have been updated. For this, your previous manager needs to check with the HR team on whether his inputs had been correctly recorded. Your current manager would not be having much of an advantage here to push the case forward, unless your previous manager provides him any previous communication with the HR on your promotion.

From India, Bengaluru
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