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Dear All, Possible to advise how to write soft warning letter for manager?

Dear....,
We value your work with us as an employee, and we hope we can continue procuring your services on mutually-beneficial terms. As we discussed on [DATE, ex. ....], the company greatly values ...... Since I personally know you to be a conscientious, courteous and friendly individual, it came as a surprise to me to hear [NATURE/CIRCUMSTANCE OF BAD BEHAVIOR, ex. of the incident yesterday;................]
I understand that the nature of work these days is often frustrating. However, as you know, we simply canít afford [RESULT OF BAD BEHAVIOR, ex. to have dissatisfied customers]. Nonetheless, [NAME, ex...], I am confident that this is merely an extraordinary circumstance, which is not in accord with your friendly character. I cite your past history of exceptional performance as proof.
Please contact me if there is something I can do for you.\

From India, Pune
Dear Onkar Pimple, Thank you.

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