Nashbramhall
Learning & Teaching Fellow (retired)
+1 Other

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Sharing a basic mind map for Customer Service Training.
Mind maps are a good way to help participants recall the training concepts.

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File Type: png ‘CUSTOMER ORIENTED EXCELLENCE’ MINDMAP.png (38.2 KB, 56 views)

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Appreciated document. Thanks for sharing the valuable input
Dear Atul,
Thanks for sharing. You could consider adding Shy and Suspicious Customers to the mind map. I found the info at http://tinobusiness.com/the-6-most-d...s-of-customer/ quite useful.
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