Nashbramhall
Learning & Teaching Fellow (retired)
+1 Other

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Sharing a basic mind map for Customer Service Training. Mind maps are a good way to help participants recall the training concepts.

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File Type: png ‘CUSTOMER ORIENTED EXCELLENCE’ MINDMAP.png (38.2 KB, 112 views)

Appreciated document. Thanks for sharing the valuable input
Dear Atul,
Thanks for sharing. You could consider adding Shy and Suspicious Customers to the mind map. I found the info at http://tinobusiness.com/the-6-most-d...s-of-customer/ quite useful.

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