You cannot remain anonymous and win the battle.
Some one will have to bite the bullet and ask for appointment orders, proper work timings and other requirements to be productive and in line with our labour laws.
12th April 2019 From India, Pune
It is erroneous to hold that the Law of the country of origin would be applicable to a foreign branch of a Company incorporated elsewhere. The very name national holiday or festival holiday is location-specific. An American company can not deny its employees in Indian operations such statutory holidays applicable to India. Since your BPO comes under the Maharashtra Shops and Establishments Act, you can make a complaint to the State Labor Commissioner.
13th April 2019 From India, Salem