Thread Started by #Richa87

Hi, I am working as HR in a pvt ltd co. Now my question is can we calculate ROI of the support/backend team? What are the factors to evaluate their ROI...? For sales team its easy to evaluate their ROI as they have targets... Same when we hire people for backend and if there is no target then how do we calculate their ROI
27th February 2019 From India, Kolkata
Dear Richa,
We can calculate the Human Capital Return on Investment for the organisation or enterprise as a whole but calculation of the ROI of the employees for a specific department is difficult. Last year, a query was raised on the calculation of HCROI. Click the following link to refer my replies:
https://www.citehr.com/598564-outcom...ml#post2390951
Go through the above link patiently. I have explained the difference between the calculation of HCROI for manufacturing and service industry. Going further, I also have explained how capacity utilisation improves HCROI in the service industry.
By the way, how did you calculate the ROI of the salespersons? Did you calculate the targets that they met are with any other parameter?
Instead of measuring the ROI, you may measure the effectiveness of the human resources employed at the backend. For this, you may calculate the output per person. Few examples could be:
a) Number of telephone calls handled per person
b) Reduction in the turnaround of each telephone call
c) In the insurance industry the turnaround time to settle the insurance claims
You have not given details of your industry or your company. What is your product or service? What kind of backend work your backend team does? The correct reply can only be given if you provide the information.
Thanks,
Dinesh Divekar
27th February 2019 From India, Bangalore
I am working with an Event Industry. My management has asked me to calculate the ROI for sales and backend team. Can anyone here help me with it ?
Thank You
Anjali
8th March 2019 From India, Delhi
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