Dinesh Divekar
Business Mentor, Consultant And Trainer

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Would like to see your suggestions in identifying a system or training program through which we can improve the written communication skill of employees?
From India, Chennai
Dear member,
I conduct training programme on "Business Writing Skills". In this training, I give exhaustive training handbook. Participants refer it for their future use. However, what matters is follow up. Strict monitoring is required to check whether the rules of the business writing given in the handbook are implemented or not.
To foster environment of usage of right language, you need to have that kind of culture. Naturally, this culture will always flow down from the top boss. How far your top boss is interested in driving use of correct English?
Secondly, quality of English is also controlled by the Managers. How do they communicate, how they correct their juniors much depends on that also.
Quality of English is controlled well at the stage of recruitment itself. Do you conduct any English test at the time of recruitment and that too even for managers? If the candidate is poor in English but has very good technical knowledge, in such case will you turn down candidature of such candidate?
In fact, English has to be learnt on one's own. No training is required a such. What lacks in the employees is willingness. Employees can read English newspapers or novels on their own also. What is stopping them?
The problem further gets exacerbated when poor English gets hidden under the guise of "informal culture". In such companies, nobody can improve quality of English.
Dinesh Divekar

From India, Bangalore
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