If you fulfill conditions for payment of gratuity and the industry you work is covered under Payment of Gratuity Act, then company is legally bound to pay.
5 years of continuous service is the minimum required for becoming entitled for gratuity.
28th June 2018 From India, Pune
28th June 2018
So retail is definitely covered.
It applies to all employees, not just workers. So everyone from a poen to the managing director will be eligible for gratuity once the other factors listed by Anish is fulfilled
29th June 2018 From India, Mumbai
29th June 2018 From India, Chennai