General rule for withdrawal for illness is:
EPF advance for treatment of illness
An employee can withdraw up to 6 months of his basic and DA or entire contribution, whichever is lesser for treatment of his/ her own illness or treatment of family members (parents, spouse or children). No minimum service requirement is stipulated for withdrawal.
In case you are still unable to find resolution of your issue, please make use of grievance tab online.
25th June 2018 From India, Pune
27th June 2018 From India, Mumbai