Insolvency N Gst Professional

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I am looking to withdraw PF for a medical emergency and have done so online. But when I check my status, it gave me the reason as AUTHORIZE AMOUNT SHOULD NOT BE ZERO OR MINIMUM.
I'm not sure what this is. Could you please give me a idea of what this could be. Also, my KYC details are up to date.

From India, Mumbai
How much amount have you asked for?
General rule for withdrawal for illness is:
EPF advance for treatment of illness
An employee can withdraw up to 6 months of his basic and DA or entire contribution, whichever is lesser for treatment of his/ her own illness or treatment of family members (parents, spouse or children). No minimum service requirement is stipulated for withdrawal.
In case you are still unable to find resolution of your issue, please make use of grievance tab online.

From India, Pune
Since I have changed companies and this is my third company now, I'm not sure which basic to consider. If I consider my current basic then its way more than how much i have in my PF account. If I'm able to take my entire PF money then it shouldnt have been rejected.
From India, Mumbai
Also, do I need to submit the form going to the center physically after online submission?
From India, Mumbai
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