First and foremost, what exactly is the process of Performance Appraisal (PA) in your company that we do not know. Objections like this arise if the across the organisation the process is not uniform. Secondly, even if the process is uniform, what were the KRAs? Many times, people do not know the basic difference between KPIs and KRAs. Thirdly, do the KRAs pass the test of SMART principle?
Please specify the KRAs of the Operations Head. Why he wants to delink ratings of the PA and the salary increase? Just because his ex-company did it, you don't have to do it.
19th May 2018 From India, Bangalore