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I am looking for a template that can be used for capturing client feedback with regards to resources' performance on client projects/deployed at client sites.
Most of our resources work directly with client counterparts. The managers (within the organization) who they are aligned to have little visibility of the work such resources do on day to day basis. In such cases, it is important to have client feedback to carry out the annual appraisal process for such resources.
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Dear member,.
We the members of this forum are outsiders and we do not know the nature of the work that your employees do at the site. What is the nature of your industry? Why employees are required to work at the client site?
If you want to measure the quality of the work rendered by the employees working at the site, then I recommend you asking this questions the Managers (from the client side) to whom these employees report. Various managers will give various replies. You may compile the replies and make a template.
Secondly, you may talk to the HR of the client to know how to measure the work.
Thirdly, suppose if the employees were to work at your company premises then to whom they would have reported and how the reporting manager would have measured the work of those employees? Therefore, ask this question to someone from your own company also.
Lastly, about maintaining anonymity while uploading your post. This type of query does not merit anonymity. Facility of making post anonymous is provided to the members who wish to write something negative about their workplace or company. It could be workplace harassment, bullying etc. Your post does not come under that category. Therefore, making your anonymous was misplaced action. Please use this facility sparingly.
Dinesh Divekar
Dear colleague,
You would be in a better position to develop one on the basis of what are the deliverables to the client by your resource. The parameters of the client feedback form are intrinsically linked to the deliverable.
Vinayak Nagarkar
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