I need help to create a customer engagement model in a health insurance TPA. If you can share any presentations or ideas it would be highly appreciated.
From India, Mumbai
Dear Tony,
Customer Engagement Model has to be derived from your business model and also from your operations. Therefore, no suggestions can be given unless we know both.
The only thing that we can suggest is to improve the process turnaround time of the processes that are related to the customers. Second suggestion would be to improve the communication with the customers. Be proactive. However, being proactive does not mean just bombard the customer till he/she pays annual premium for his/her policy.
Dinesh Divekar

From India, Bangalore

If you are knowledgeable about any fact, resource or experience related to this topic - please add your views using the reply box below. For articles and copyrighted material please only cite the original source link. Each contribution will make this page a resource useful for everyone.

Please Login To Add Reply →

About Us Advertise Contact Us Testimonials
Privacy Policy Disclaimer Terms Of Service

All rights reserved @ 2021 CiteHRô

All Material Copyright And Trademarks Posted Held By Respective Owners.
Panel Selection For Threads Are Automated - Members Notified Via CiteMailer Server