25th December 2017 From India, Visakhapatnam
Unable to understand the indiscipline involved in visiting a consumer's premises. Strictly speaking its a positive thing that an employee want to experience the customer / consumer's related issues. However if the point is communicated to the employee through either mode then you can initiate action but if it is the first time then better to restrict it to a warning.
25th December 2017 From India, Hyderabad
Background of the issue needs to be made clear.
Why employee cannot visit customer premises?
Normally field employee visiting customer premises is discharge of his duty.
How do you know employee visited customer premises?Was there a complaint or some issue?
Unless you specify details answers will be incomplete.
25th December 2017 From India, Pune
28th December 2017 From India