Morning guys, looking at structuring a professional mail to my GM. Last year some of the sales guys were selected for an incentive and my percentage was the highest out of the team but i was not selected, I made mention of this to the GM verbally and he agreed to look into the matter to date he has not replied to the mails I sent and I need to escalated the matter but I need to give him the benefit and afford him another opportunity to reply. so if you could kindly assist and advise which would be the proper route to go.
Thanking you in advance

From South Africa, Johannesburg
Dinesh Divekar
Business Mentor, Consultant And Trainer
Partnership Account Manager

Dinesh Divekar

Dear Rushaan,
Following could be the draft of your email:
Payment of Sales Incentive
Dear Sir,
As you are aware, I am working as _________ (your designation) in our company since __________ (date).
For the last financial year, my sales target was _____ whereas I achieved sales of ______. When compared with my peers, my achievement puts me at the top of the list of the persons who are eligible for the sales incentive. Somehow my name did not figure in the list and I did not get any incentive so far.
In the month of ______, I had brought exclusion of my name to your kind notice. You had assured that the matter will be looked into. Nevertheless, the matter is pending till date.
In view of the above, may I request you to kindly refer the criteria for the eligibility of the sales incentive once again and recommend my name? As per my calculation, I am eligible to get ________ (mention amount). Since the matter is outstanding for long, my second request to take up the matter for the expeditious disbursement of the incentives.
___________ (complete name)
All the best!
Dinesh Divekar

From India, Bangalore

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